(e)Merging Practice Growth Trends:
Get the Best Out of your Practice's
Managers and Supervisors
How are your
managers performing? What do their peers and direct reports think of them? Do
you know their weaknesses or strengths?
It can be hard to
help a supervisor reach maximum potential if you don't know the answers to
these questions. Here at (e)Merge, we've started using the Checkpoint 360 to help
practices and hospitals get the most out of their managerial staff.
gives a 360-degree view of the manager, as we gather information and opinions
from the manager herself, 2 supervisors, five direct reports and five peers. An
in-depth review then tells you how they're doing with relationships,
leadership, adaptability, task management, communication, production, personal
development and development of others.
After reviewing the
report with the manager, we help them take control by making a plan for
personal change. The self-directed planner includes guides for interpreting
data, setting goals and identifying strategies to bring about change. Like
other components, the development planner is uncomplicated and
Here's what our HR
Specialist, Kellie Eisenhauer has to say about the Checkpoint 360: "You
really get an honest critique of a person's skill sets and effectiveness. I
think you get a lot of honesty through anonymity, because people feel more
comfortable evaluating someone when they know it will not come back to haunt
them. I also think it's a nice wakeup call for your staff: they may see
themselves in a much different light than their peers and direct reports see
them in. Once they know that's the case, they can make improvements that will
benefit themselves and the efficiency and effectiveness of your company."
to check out the Checkpoint 360 and see if it might help take your managers to
the next level.
May has been an exciting month for (e)Merge. Jamie Verkamp presented and participated in a
panel at Cleveland Clinic's 2011 Patient Experience: Empathy
& Innovation Summit.
While participating, Verkamp discovered that social media is still a hot
topic as it relates to patient engagement.
Healthcare has really taken notice to the value in engaging their
patients online, but there are still a lot of questions that exist on how to
implement social media strategies while still respecting patient privacy and
HIPAA concerns. This month we've
announced a new webinar series beginning in July, Developing
a HIPAA Compliant Social Media Strategy. HIPAA expert and healthcare attorney, David Harlow and Jamie Verkamp will
be joining forces to present this series that was designed to help answer the
long list of questions associated with developing a social media strategy and
remaining HIPAA compliant.
Put it into Practice!
Engaging your patients online isn't the first place to start. It's important to keep your patients engaged
in your office too!
Keeping your employees engaged and active in your practice is just
as important as engaging your patients.
Employees who are highly engaged are excited, enthusiastic, focused on
their work, emotionally and mentally involved with their company, highly productive,
and are not easily distracted. If your
employees are passionate about their jobs and the company they work for, they
are much more willing to ensure that your patients stay engaged. They communicate on a higher level and are
proud to represent their company in a positive way.
So how do you really know if your employees are engaged? We would all like to think or assume that our
teams are passionate about their roles, but oftentimes we find out some
interesting things from our Employee Engagement Assessment. Our assessment is a great tool to take a
snapshot & give you some direction on your Employee Engagement status.
How does your Practice Measure Up?
With our exhaustive 130 point mystery
shopping review, you'll know the answer. Give us a call or
email Jamie today to discuss how our mystery shopping
services can ensure practice growth in 2011!