(e)Merging Practice Growth Trends:
Love the one you’re with!
around the corner it is all about loving the one
you are with, which is a concept that many practices could
put into action with very
little money and a lot more
effort. It was reported that 200
healthcare leaders were questioned
about their patient experience strategy. When asked
what their biggest stumbling
block was, 25.4 percent
of the healthcare leaders answered,” Lack of funding or
budgeting priority.” Planning a patient experience strategy
is important, but what many
realize is they need to be thinking about a patient
experience strategy that does not require an extensive
most profitable strategy is love. If you can take the
time to really make your patients feel like they are the
only person in existence at the time of their visit you will
significantly improve their level of satisfaction and create
the WOW experience they've been waiting for. You can
spend large amounts of money on new decor and fabulous
waiting room amenities but sometimes all it takes is
complete, undivided, attention to really make the patient
experience above and beyond.
walking into a practice 33 percent of patients are not
greeted. Would you want someone walking into your home
without greeting them? Patients want to feel
comfortable and at home when they visit their doctor.
Let’s face it, most people don't like going to the doctor,
but it wouldn't be so bad if you walked into the lobby and
were immediately greeted like family.
Have a heart, and start
sharing it with your patients because it’s all about
providing that genuine loving and caring experience that
patients can look forward to.
a story and experience that they
have to share
with their friends.
You’ll keep your patients and
their friends coming back more often.
Start loving the one you’re
with, it will improve your staffs’ attitude and keep your
patients coming back.
Sometimes all we need is love.
Put it into Practice!
your staff to notice the eye color of the person
they are working with.
It gives your staff the
opportunity to look away from charts and focus on the
How does your practice
With our exhaustive 130 point mystery
shopping review, you’ll know the answer. Give us a call or
email Jamie today to discuss how our mystery shopping
services can ensure practice growth in 2010!