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(e)Merge - Helping medical practices grow


(e)Merging Practice Growth Trends:

September Update

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Are Your Managers Clearly Communicating With Employees?

When it comes to leaders in healthcare organizations, it is important that staff members have a solid understanding of what is being conveyed to them.  In such a regulated market, it remains vital all team members are on the same page and possess the same level of understanding.  However, when it comes to management, busy leaders aren’t always conscious of the fact that employees may not fully be getting what they are saying.  These types of leaders unknowingly obstruct, rather than facilitate teamwork and growth. 

Unless the behaviors are addressed, the organization will be stuck in a pattern of frustrated employees and organizational confusion.  Here are five signs managers may not be communicating effectively:

1.) They are unwilling to address uncomfortable topics

Some leaders are simply not capable of engaging in confrontation.  Rather, they do the opposite and avoid topics by blaming problems on someone else.  This action leaves employees with no clear direction and frustration often follows due to a lack of understanding.

2.) They cannot control emotions

Anger management is necessary for leaders, as they are looked up to and trusted for their solidity.  For a manager to lose their cool, it conveys they are not really in charge and have no more stability than those below them.

3.) They fail to prepare employees for important changes

Managers must think for the team and not simply themselves.  When change is apparent within an organization, managers must plan ahead as to the best course to relay the message.  Without proper notification of change, employees begin to feel in the dark and sense a lack of trust with managers.

4.) They don’t hear bad news until it is too late

Managers should ensure team members’ look up to them and feel comfortable bringing their issues up in conversation.  If there is a stigma involved, employees will not inform managers of anything until it is too late to act or to have a plan of action in place.

5.) They underestimate your employees’ intelligence

As a leader, it is important to treat employees as equals; many possess a wide range of talents and knowledge of various topics.  Treating the team as if they do not have these additional skill is a great way to ensure managers are never given the chance to find them.

emergehr3.gif August's Highlights:

For the final month of summer, we sure made the most of it!  At the end of July, we were invited to participate in the annual Cerner Ambulatory Center Symposium.  It is always an honor to be involved in events in the local Kansas City area and we enjoyed meeting the attendees and Cerner folks as well. The annual AHRA, the Association for Medical Imaging Management, took us to the nation’s capital to participate in a joint session highlighting the importance of WOW experiences in all areas of the patient interaction. Participating in an Open Mic Session with HIMSS was a great experience and brought up numerous insightful questions from those that attended the web based session; we may have learned more than they did! Hard to believe September is upon us; we will be out and about.... and looking forward to seeing you at an event soon!


Put it into Practice!

When it comes to the patient experience in your office; do you know what your patients are saying?  The best way to find out is to simply ask!  Integrating patient experience surveys into your practice can be a great way to learn more about your strengths and weaknesses as an organization, as well as locate the exact areas of the appointment process you should focus on improving. 

Getting patients involved is easy, either give them a survey after their appointment to put in the mail, drop off at the front desk or even direct them online to a personalized survey created for this purpose.  However you chose to connect with your patients, be sure to do so now!


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Where's (e)Merge?

    September 11th     


Dubuque, IA

September 12-13th

Florida BONES Meeting

Saint Petersburg, FL

September 21-22nd

Virginia MGMA

Virginia Beach, VA


What's (e)Merge?

(e)Merge is a medical practice growth consulting firm specializing in providing innovative, patient-centric marketing initiatives and medical mystery shopping services that enhance patient experiences to increase referrals.  Our programs are designed to strategically achieve sustained patient volume growth for medical practices and health organizations.


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