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Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice


Recently, I read an article touching on how the doctor/patient experience has become an afterthought.  Much like society today, many medical practices have shifted their focus to providing the latest gadgets and hi-tech items in an attempt to seem like the most profitable office in town.  While patients find these aspects thrilling, does the actual

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When I’m out of town for work, I spend a fair amount of time at Panera. They are consistent across the country, have some healthy food options, convenient locations and the ever-coveted free wifi connection. This morning, as I spent time between client staff trainings on improving the patient experience, I overheard a Panera employee “practicing

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