This time of year is a great time to focus on what we are so thankful for; family, friends, health…. employees??  It seems each day a new article is written, or study published that proves the intrinsic relationship between customer service levels and employee engagement/satisfaction.  In short, the happier your employees are… the better the

When you hear the word “leadership” do you think of the managers in your organization?  Or do you think of the quiet receptionist that always has her work done, motivates others and inspires staff to treat patients as well as she manages to?  “Leadership and management must go hand in hand.  They are not the

Engaged: busy or occupied; involved. These days, with the wide range of distractions that present themselves at work; it is quite simple to be “busy” or “occupied”.  The true key to being engaged in the workplace is the ladder of the definition, “involved”.  Are you involved in the work you produce, or are you merely

How does an organization with roughly 760,000 employees worldwide maintain positive customer service scores? With an 8 point increase in customer service ratings in 2011 (American Customer Service Index), McDonald’s has built an admirable organization with strong customer service values. Excellent customer service skills are not naturally occurring in most humans, but with proper training

We recently found a great article by Michael Hess, “Your Work May Be Serious, but Your Business Doesn’t Have to be.”  This article focuses on the importance of maintaining a certain level of fun and enjoyment within the business environment.  To get a better perspective on the significance of these elements within an organization, Kellie

There are lots of reasons you need to keep your practice’s employees enthusiasm up: pessimistic attitudes spread quickly, patients can sense a negative office environment, turnover (Which is VERY expensive ) will increase, productivity and performance will suffer, and the end result of these combined is a lackluster profit report. So here are some ways you

It is important to learn more about your personality and communications style and to adapt your style to effectively communicate with, motivate and manage others in your office.  (e)Merge is hosting an interactive webinar in which each participant will take a 10 minute DISC assessment prior to the webinar.  HR Specialist, Kellie Eisenhauer, will then

Most healthcare workers look at the fluctuating state of healthcare and groan… I recently found myself feeling not only optimistic, but excited for the opportunities an industry in transformation brings. Fluctuation and change give us the chance to evaluate and question everything. Why do we choose this method of billing, this approach to patient engagement,

Many specialties thrive off of other doctor’s referrals. From pediatrics to urology, many practices would see their revenue shrivel if other doctors quit passing on their patients. Are you doing all you can to maximize your referral relationships? There are a number of ways to cultivate referral relationships. First, scout out your potential partners and

I stumbled upon a comical YouTube video today about a man and his dog that were taking a run through the woods and over the course of the run they were both injured.  The video continues with a visit to vet and a visit to the doctor and believe it or not, the dog has