Stay up to date with what is new and newsworthy in the world of healthcare, social media and customer service!

Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice

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We’re not here to knock the patient survey. In fact, gathering opinion from your current customers is a smart move. But patient surveys alone cannot give you a clear idea of how the masses perceive your practice. Supplementing your surveys with periodic mystery shopping is the only way to give a 360 degree view from

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American Healthcare is going through its equivalent of puberty: a cumbersome, awkward phase that holds the promise of change and maturity. The changes that are both upon us and impending are countless, ranging from the electronic record transition to the political overhaul. Through our medical mystery shoppers and actual patient surveys, we’ve noticed a trend:

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With the holidays soon approaching, we gather with our friends and family to celebrate. While enjoying the festivities, disasters are inevitable, like that red wine stain on your beautiful beige carpet. It’s late when you discover it, so you say to yourself, “I’ll call the carpet cleaner in the morning,” and push it off until

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Ratings for physicians and hospitals used to be reserved for obsure sites with unfounded rankings and random comments from disgruntled patients.  However, as patient driven care becomes a cornerstone in the healthcare industry, the big guys in consumer reviews and reports are taking note and meeting the demand for more accurate rankings and reviews.  Patients

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