Stay up to date with what is new and newsworthy in the world of healthcare, social media and customer service!

Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice

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Seeing your practice through the eyes of your patients allows you to enhance the patient experience to dramatically increase referral volumes

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Ensure every marketing dollar spent produces measurable results

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    Just last week, Dr. Melissa Young took to the internet to vent her frustration. She had finally googled herself, and was shocked by her reviews on doctor rating sites like healthgrades.com. “At first glance, my one-star ratings in nearly every category make me look like a horrible physician with no bedside manner, whom no

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We stumbled upon a blog post from MGMA (Medical Group Management Association) today that really emphasizes what we believe and promote here at (e)Merge. The post tells us how important it is to not only have a website, but use it effectively to streamline your processes. Most medical practices and networks have an online presence,

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With huge growth in 2009, social media is not just a passing trend used by online marketers; it’s a real, effective method of communicating ideas, sharing information and connecting with people across all age and socioeconomic groups. Healthcare, while slower to adopt the social media wave than other industries, is coming to realize the potential

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A recent Healthcare Leaders Media Industry Survey found consumer satisfaction ranked third on the list of top priorities in the coming years for Senior Executives in healthcare. While the high ranking was unexpected, with patient satisfaction ranking above issues like reimbursements, capital improvements and revenue cycles, it shows leaders have renewed their focus on the

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“Perception is reality-whether right or wrong.” A trusted colleague of mine spoke these words today in a presentation to an organization of physician recruitment professionals and he could not be more right on. When working to provide your patients with the utmost care and concern for their health, it becomes imperative to understand how they

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With the holidays soon approaching, we gather with our friends and family to celebrate. While enjoying the festivities, disasters are inevitable, like that red wine stain on your beautiful beige carpet. It’s late when you discover it, so you say to yourself, “I’ll call the carpet cleaner in the morning,” and push it off until

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Beware, your patients now have choices and those patients are talking about you.  All hospitals and medical practices have reputations; the question that medical leaders must ask themselves today in a climate where patients are now consumers with options on where to receive the healthcare becomes what reputation do we have with our patients? What

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Ratings for physicians and hospitals used to be reserved for obsure sites with unfounded rankings and random comments from disgruntled patients.  However, as patient driven care becomes a cornerstone in the healthcare industry, the big guys in consumer reviews and reports are taking note and meeting the demand for more accurate rankings and reviews.  Patients

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