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Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice

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A recent Beryl Institute research brief asks this question- and what a great question it is! They write, “Where does the ultimate accountability for the patient experience rest? Although everyone in a healthcare facility has accountability for impacting the patient experience, there is a necessity for leadership and an assigned accountability to effectively drive this

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Recently, I left my primary care physician of some 10 years to establish a relationship with a new doctor.  Not because I was unhappy or dissatisfied with his services, or because we moved, or changed insurance, nor any of many other frequently-cited reasons.  The defection started with an advertisement for a medical group that offered

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We recently came across a new patient support community through a tweet from Sharp Healthcare. Carepages.com is a website that allows patients to establish a web page about their health journey to share with friends and family. After a little research, we found that though the site is far from new, it’s recently made gains,

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14
Feb 2011

We often emphasize the importance of being an online resource for your patients- giving them easy access to health information, videos and other data that they crave, whether it’s contracted from an outside source or even better, packaged by your practice. A new study by the Pew Internet and American Life Project gives us yet another

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It’s hard for healthcare professionals to stay positive about the industry while constantly bombarded with bad news, politicization and painful technological shifts. But there are reasons to look forward to the future of healthcare and gear up for 2011…many reasons, actually. Here are just a few: Experts are predicting that many falling market shares will rebound.

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Recently, a friend told me she was thinking of switching doctors even though she loves her long-time physician. “My doctor is awesome, but his nurses are terrible! They’re dismissive and almost mean. I’ve talked with other friends who go to this doctor and they’ve noticed, too. I’ll admit it’s easier to find a new doctor

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I stumbled upon a comical YouTube video today about a man and his dog that were taking a run through the woods and over the course of the run they were both injured.  The video continues with a visit to vet and a visit to the doctor and believe it or not, the dog has

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By Linsey Grams     The other day, I did a business a favor. I complained. I know criticism doesn’t sound like a favor, but it most certainly is. Most disappointed customers move onto the next business without giving that first business a chance to improve.      This particular instance involved a sensitive pregnant woman (me)

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Beth Israel Deaconess Hospital is a pioneer in the transparency movement. The Boston-based hospital has been publishing the quality and safety reports for years. Though some say CEO Paul Levy has opened the hospital to bad media coverage by exposing some areas that need improvement, Levy says that any unsavory incidents that come to light

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…That’s my corny reference to the rising importance of the “Modern Mom”. More and more, medical practices must cater to this new breed of customer. Not only does research show she controls almost 75 percent of US consumer spending, but she is tech-savvy, well-educated and taking time away from demanding work to raise her family.

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