Stay up to date with what is new and newsworthy in the world of healthcare, social media and customer service!

Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice

Tags

This week, some nurses at St. Mary Medical Center in Long Beach, California were fired for posting pictures of a dying stab victim that came into their ER on their Facebook pages. Now, many are questioning whether healthcare’s dip into social media sets a good example. Our take? Just because health systems are using social

Read More

Beth Israel Deaconess Hospital is a pioneer in the transparency movement. The Boston-based hospital has been publishing the quality and safety reports for years. Though some say CEO Paul Levy has opened the hospital to bad media coverage by exposing some areas that need improvement, Levy says that any unsavory incidents that come to light

Read More

Speed dating is usually reserved for, well, dating. But now, one hospital is using that 5-minute, musical chairs meet-and-greet scenario to match patients and doctors. Texas Health Harris Methodist Hospital has changed the standard marketing game for healthcare networks and physicians with a new program called “Doc Shop”. Over an hour luncheon, patients can meet

Read More

“Perception is reality-whether right or wrong.” A trusted colleague of mine spoke these words today in a presentation to an organization of physician recruitment professionals and he could not be more right on. When working to provide your patients with the utmost care and concern for their health, it becomes imperative to understand how they

Read More

That’s right, the new patients calling your office each day want something from you, besides healthcare services. Patients in today’s healthcare world should be treated more like “clients” than “patients” because that’s what they are. They are clients that have choices about their health and who they receive those healthcare services from. Will they go

Read More

While listening to a webinar this morning, the presenter discussed several reasons why patient satisfaction initiatives fail in the hospital and practice settings.  One of the key mistakes many healthcare organizations make is that they fail to consistently monitor their patient satisfaction across the months and the year.  Many times, a hospital, health system or

Read More

You heard it right, it doesn’t matter how you…the physician, the manager or healthcare professional…perceive your practice. What matters is how your patients perceive your practice.  Many physicians, managers and healthcare professionals believe they run a great practice or have satisfied patients, when in reality, they may be falling short of providing outstanding patient experiences in

Read More

It’s no secret that Healthcare is becoming an increasingly competitive and Patients are discovering that they have choices in who cares for their family’s healthcare needs.  It is not enough to just provide “excellent care”.  A successful Practice must also focus on providing the right environment and the right “feel”.  Think about the other choices we

Read More

Beware, your patients now have choices and those patients are talking about you.  All hospitals and medical practices have reputations; the question that medical leaders must ask themselves today in a climate where patients are now consumers with options on where to receive the healthcare becomes what reputation do we have with our patients? What

Read More
(e)merge © 2012   |