Stay up to date with what is new and newsworthy in the world of healthcare, social media and customer service!

Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice

Tags

Word-of-mouth marketing can be your practices’ greatest asset or biggest downfall, depending on exactly what your patients have to say about you.  People are much more likely to believe the word of a friend or acquaintance than they are to listen to a paid advertisement.  In fact, 78% of consumers trust peer recommendations, only 14%

Read More

I recently ran across an article entitled, “These Doctors Make House Calls—And Love It” These MDs had taken a cue from the past to create a personal touch for their practices. After a little bit of research, I realized this blogging doctor wasn’t the only one still making house calls. According to the American Academy

Read More

It is important to learn more about your personality and communications style and to adapt your style to effectively communicate with, motivate and manage others in your office.  (e)Merge is hosting an interactive webinar in which each participant will take a 10 minute DISC assessment prior to the webinar.  HR Specialist, Kellie Eisenhauer, will then

Read More

An amazing, medical feat has put patient Dallas Wiens in the spotlight: he is the first U.S. patient to receive a full facial transplant. After coming in contact with an electrical wire, his entire face was emulsified, right down to the bone. Determined to live for his toddler, Scarlette, the Texan survived, and thanks to

Read More

A recent Beryl Institute research brief asks this question- and what a great question it is! They write, “Where does the ultimate accountability for the patient experience rest? Although everyone in a healthcare facility has accountability for impacting the patient experience, there is a necessity for leadership and an assigned accountability to effectively drive this

Read More

Recently, I left my primary care physician of some 10 years to establish a relationship with a new doctor.  Not because I was unhappy or dissatisfied with his services, or because we moved, or changed insurance, nor any of many other frequently-cited reasons.  The defection started with an advertisement for a medical group that offered

Read More

I was reading some good economic news last week (healthcare employment is on the rise, accounting for 30% of all new U.S. jobs in January) when it occurred to me: this isn’t just an opportunity for those looking for industry jobs, but also for those hiring new workers.  Hiring is the perfect time to evaluate

Read More

Most healthcare workers look at the fluctuating state of healthcare and groan… I recently found myself feeling not only optimistic, but excited for the opportunities an industry in transformation brings. Fluctuation and change give us the chance to evaluate and question everything. Why do we choose this method of billing, this approach to patient engagement,

Read More

Here at (e)Merge, we measure patient perception of our client’s practices by sending in medical mystery shoppers. They evaluate and document the patient experience both over the phone and in the office. Though medical mystery shopping is a thriving industry, there are still misconceptions surrounding it. Here, we debunk the three top myths: Myth #1:

Read More
(e)merge © 2012   |