Stay up to date with what is new and newsworthy in the world of healthcare, social media and customer service!

Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice

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Join Jamie Verkamp of (e)Merge and Practice Management Institute on Wednesday, March 24th at 12 Noon Central to learn why targeting your patient experience can dramatically increase patient referrals and boost your practice bottom line! Why is it that so few medical offices prescribe to the idea of creating an exceptional patient experience? Every positive

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With the holidays soon approaching, we gather with our friends and family to celebrate. While enjoying the festivities, disasters are inevitable, like that red wine stain on your beautiful beige carpet. It’s late when you discover it, so you say to yourself, “I’ll call the carpet cleaner in the morning,” and push it off until

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Over the past year, Social Media has become a booming trend and shows no signs of going away anytime soon.  As it has exploded so quickly,  many are lost on the concept, while others are taking advantage of it.  A number of physicians and medical practices are now recognizing Social Media as a means to

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While listening to a webinar this morning, the presenter discussed several reasons why patient satisfaction initiatives fail in the hospital and practice settings.  One of the key mistakes many healthcare organizations make is that they fail to consistently monitor their patient satisfaction across the months and the year.  Many times, a hospital, health system or

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You heard it right, it doesn’t matter how you…the physician, the manager or healthcare professional…perceive your practice. What matters is how your patients perceive your practice.  Many physicians, managers and healthcare professionals believe they run a great practice or have satisfied patients, when in reality, they may be falling short of providing outstanding patient experiences in

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It’s no secret that Healthcare is becoming an increasingly competitive and Patients are discovering that they have choices in who cares for their family’s healthcare needs.  It is not enough to just provide “excellent care”.  A successful Practice must also focus on providing the right environment and the right “feel”.  Think about the other choices we

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Beware, your patients now have choices and those patients are talking about you.  All hospitals and medical practices have reputations; the question that medical leaders must ask themselves today in a climate where patients are now consumers with options on where to receive the healthcare becomes what reputation do we have with our patients? What

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While visiting a local networking group last week, the conversation quickly turned to an attendee who was looking for a new physician.  Upon asking a few questions about why this person was in the position to switch physicians, I realized it was not because of the quality of care received from their doctor, it was

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Ratings for physicians and hospitals used to be reserved for obsure sites with unfounded rankings and random comments from disgruntled patients.  However, as patient driven care becomes a cornerstone in the healthcare industry, the big guys in consumer reviews and reports are taking note and meeting the demand for more accurate rankings and reviews.  Patients

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