Stay up to date with what is new and newsworthy in the world of healthcare, social media and customer service!

Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice

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A very interesting and informative piece circulated on Twitter this week and caught my attention. The post by Jeff Bullas, Social Media Marketing: 10 Inspiring Infographics (Great resource piece!) shares some great statistics and examples of the power and influence of social media on our behaviors and buying patterns as consumers. Jeff also dives deeper

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Medical records must be dealt with in a professional manner. A practice’s patients should feel their medical information is being kept secure and being forwarded in a confidential manner.  The choice of handling records in house or outsourcing to an independent firm is an important decision healthcare organizations must make. Although not well known outside

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Recently, I read an article touching on how the doctor/patient experience has become an afterthought.  Much like society today, many medical practices have shifted their focus to providing the latest gadgets and hi-tech items in an attempt to seem like the most profitable office in town.  While patients find these aspects thrilling, does the actual

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In healthcare, the greatest concern is always the safety and well-being of the patient, but unfortunately there are frightful circumstances when these priorities get over-looked. It happened in a doctor’s office in Rock Hill, South Carolina. A patient was left in an exam room, unseen by the physician, and locked up as the office closed

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I had the pleasure of having both my driver’s license and my vehicle tags come up for renewal the same month, warranting a trip to my local DMV. I found myself dreading the experience and frankly, putting it off until the end of the month; the long wait, taking off from work in the middle

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Word-of-mouth marketing can be your practices’ greatest asset or biggest downfall, depending on exactly what your patients have to say about you.  People are much more likely to believe the word of a friend or acquaintance than they are to listen to a paid advertisement.  In fact, 78% of consumers trust peer recommendations, only 14%

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I recently ran across an article entitled, “These Doctors Make House Calls—And Love It” These MDs had taken a cue from the past to create a personal touch for their practices. After a little bit of research, I realized this blogging doctor wasn’t the only one still making house calls. According to the American Academy

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The survey has been a mainstay in medical offices for years; but with innovation and time come better tools. Hospitals and practices that used to rely on surveys for their patients’ feedback are now using medical mystery shoppers and patient panels. Medical mystery shopping is now an AMA-endorsed practice and we have been helping organizations

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If you live on planet earth, you’ve witnessed the explosion of the iPad. Not only are they the new portable personal device, they’ve replaced menus at many local eateries and are sprinkled throughout hospitals and medical practices to be used in a variety of capacities. Doctors are now using the technology to talk with patients

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Wholesalers are known for one thing: providing a lot of product at relatively inexpensive prices.  Though highly efficient, wholesale chains are not exactly known for being personable.  After all, wholesalers are generally no-frills, do-it-yourself outfits that specialize in not specializing.  Make no mistake, wholesalers are brilliant in this niche; but do you want to be

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