Stay up to date with what is new and newsworthy in the world of healthcare, social media and customer service!

Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice

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Healthcare is an industry based on constant need. The security of the healthcare market comes from the idea that everyone needs and will continue to need health care. However, accepting this concept as a means on job security and a right to avoid enhancing your organization will bring about the downfall of your practice.  Here

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For those that were unable to join us this past Friday, the 23rd; we sat down for a great webinar conference call hosted by HIMSS. During this call, we discussed a variety of experiences related to using technology and patient portals within the practice and hospital setting to increase patient engagement and enhance patient education. 

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Over the last few months, I have experienced something wonderful at two of our local Panera locations here in Kansas City. On occasion, if I end up near one of these locations, I will pop in mid-morning for a quick cup of coffee to go. Recently, when I have done so, I have been told

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When it comes to social media, practices are often first driven to Facebook as an entry point. Facebook is a great platform to begin with and can lead to a wide range of engagement in the form of question/answer, promotion and basic interaction with patients. However, if your practice is looking for a more wide

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If you live on planet earth, you’ve witnessed the explosion of the iPad. Not only are they the new portable personal device, they’ve replaced menus at many local eateries and are sprinkled throughout hospitals and medical practices to be used in a variety of capacities. Doctors are now using the technology to talk with patients

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Cleveland Clinic has always been a pioneer in healthcare, so it comes as no surprise that they are blazing the way in the patient experience movement. They were one of the first academic institutions to create an Office of Patient Experience, and the very first to appoint a Chief Experience Officer. They also host one

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It’s hard for healthcare professionals to stay positive about the industry while constantly bombarded with bad news, politicization and painful technological shifts. But there are reasons to look forward to the future of healthcare and gear up for 2011…many reasons, actually. Here are just a few: Experts are predicting that many falling market shares will rebound.

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This week, some nurses at St. Mary Medical Center in Long Beach, California were fired for posting pictures of a dying stab victim that came into their ER on their Facebook pages. Now, many are questioning whether healthcare’s dip into social media sets a good example. Our take? Just because health systems are using social

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YouTube can give your practice an edge that other sites can’t: searchable, low-cost video exposure that engages and informs current and possible patients. Foraying into the world of web video can sound intimidating for medical professionals. But believe us- you do not need an audio/visual background to utilize YouTube as an effective marketing tool. Let

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