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	<title>(e)Merge: Innovative Healthcare Marketing Solutions &#187; Mystery shopping</title>
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	<description>Premier Medical Mystery Shopping Firm</description>
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		<title>Medical Mystery Shopping: Everyone Loves a Good Story</title>
		<link>http://emergewithus.com/2009/11/medical-mystery-shopping-everyone-loves-a-good-story/</link>
		<comments>http://emergewithus.com/2009/11/medical-mystery-shopping-everyone-loves-a-good-story/#comments</comments>
		<pubDate>Mon, 30 Nov 2009 02:33:52 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[Blind Side]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Jamie Verkamp]]></category>
		<category><![CDATA[medical mystery shopping]]></category>
		<category><![CDATA[Michael Oher]]></category>
		<category><![CDATA[Mystery shopping]]></category>
		<category><![CDATA[National Football League]]></category>
		<category><![CDATA[Sandra Bullock]]></category>
		<category><![CDATA[Tim McGraw]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=446</guid>
		<description><![CDATA[Over the long holiday weekend, I went to the movie theater to watch &#8220;The Blind Side&#8221; with Sandra Bullock and Tim McGraw.  It&#8217;s the story of NFL player Michael Oher and how he rose to athletic greatness; very inspiring, motivating, a reminder to love others and be thankful kind of movie.  In my mind and those that were leaving the theater that night, a must see for everyone.  I loved the story so much that I found myself sharing it [...]]]></description>
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		<title>Medical Mystery Shopping: Continual Monitoring of the Patient Experience</title>
		<link>http://emergewithus.com/2009/11/medical-mystery-shopping-continual-monitoring-of-the-patient-experience/</link>
		<comments>http://emergewithus.com/2009/11/medical-mystery-shopping-continual-monitoring-of-the-patient-experience/#comments</comments>
		<pubDate>Fri, 20 Nov 2009 21:34:25 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Healthcare]]></category>
		<category><![CDATA[healthcare patient satisfaction]]></category>
		<category><![CDATA[helathcare marketing]]></category>
		<category><![CDATA[medical mystery shoppers]]></category>
		<category><![CDATA[Mystery shopping]]></category>
		<category><![CDATA[patient engagement]]></category>
		<category><![CDATA[patient experience]]></category>
		<category><![CDATA[patient perception]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=443</guid>
		<description><![CDATA[While listening to a webinar this morning, the presenter discussed several reasons why patient satisfaction initiatives fail in the hospital and practice settings.  One of the key mistakes many healthcare organizations make is that they fail to consistently monitor their patient satisfaction across the months and the year.  Many times, a hospital, health system or practice can have the best intentions and start off on the right foot, evaluating the experience they provide their patients through surveys or medical mystery [...]]]></description>
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		<title>Rating your Hospital and Physician Goes Mainstream</title>
		<link>http://emergewithus.com/2009/10/rating-your-hospital-and-physician-goes-mainstream/</link>
		<comments>http://emergewithus.com/2009/10/rating-your-hospital-and-physician-goes-mainstream/#comments</comments>
		<pubDate>Mon, 12 Oct 2009 16:52:02 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[medical mystery shopping]]></category>
		<category><![CDATA[Mystery shopping]]></category>
		<category><![CDATA[patient experience]]></category>
		<category><![CDATA[patient perception]]></category>
		<category><![CDATA[patient satisfaction]]></category>
		<category><![CDATA[patient surveys]]></category>
		<category><![CDATA[practice reputation]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=400</guid>
		<description><![CDATA[Ratings for physicians and hospitals used to be reserved for obsure sites with unfounded rankings and random comments from disgruntled patients.  However, as patient driven care becomes a cornerstone in the healthcare industry, the big guys in consumer reviews and reports are taking note and meeting the demand for more accurate rankings and reviews.  Patients want this information to assist them in making their selection of a doctor or a hospital for their and they are turning to online reviews, [...]]]></description>
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		<title>Sometimes a Bad Patient Experience is a Great Thing!</title>
		<link>http://emergewithus.com/2009/09/sometimes-a-bad-patient-experience-is-a-great-thing/</link>
		<comments>http://emergewithus.com/2009/09/sometimes-a-bad-patient-experience-is-a-great-thing/#comments</comments>
		<pubDate>Sat, 26 Sep 2009 15:50:42 +0000</pubDate>
		<dc:creator>jwhistman</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Company]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Healthcare]]></category>
		<category><![CDATA[Loyalty]]></category>
		<category><![CDATA[Mystery shopping]]></category>
		<category><![CDATA[Train]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=382</guid>
		<description><![CDATA[Sometimes despite our best efforts to treat our patients to the best experience possible, something goes wrong!  The reaction from the patient can run the gamut from mildly annoyed to downright angry, but one thing is certain; it&#8217;s not much fun to deal with.  Practice Managers need to realize that it is at this critical moment that a patient&#8217;s loyalty can be cemented for life.  Recent studies highlighted in the book, Human Sigma actually show that a customer&#8217;s loyalty and [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Medical Mystery Shoppers Help your Practice Differentiate from the Competition</title>
		<link>http://emergewithus.com/2009/09/medical-mystery-shoppers-help-your-practice-differentiate-from-the-competition/</link>
		<comments>http://emergewithus.com/2009/09/medical-mystery-shoppers-help-your-practice-differentiate-from-the-competition/#comments</comments>
		<pubDate>Mon, 21 Sep 2009 00:50:49 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[Featured]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Health]]></category>
		<category><![CDATA[healthcare marketing]]></category>
		<category><![CDATA[medical mystery shopping]]></category>
		<category><![CDATA[Medicine]]></category>
		<category><![CDATA[Mystery shopping]]></category>
		<category><![CDATA[Patient]]></category>
		<category><![CDATA[patient experience]]></category>
		<category><![CDATA[Physician]]></category>
		<category><![CDATA[Word-of-Mouth]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=318</guid>
		<description><![CDATA[Physicians are challenged with the changing economic climate, shrinking reimbursements and increasing costs of doing business. Practice growth is becoming more challenging as patients have many options for their health needs—can a successful, growing practice be achieved in the competitive medical field? ]]></description>
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		<item>
		<title>35% switch doctors because&#8230;</title>
		<link>http://emergewithus.com/2009/09/35-switch-doctors-because/</link>
		<comments>http://emergewithus.com/2009/09/35-switch-doctors-because/#comments</comments>
		<pubDate>Sat, 19 Sep 2009 18:40:29 +0000</pubDate>
		<dc:creator>jwhistman</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Education and Training]]></category>
		<category><![CDATA[Health]]></category>
		<category><![CDATA[Medicine]]></category>
		<category><![CDATA[Mystery shopping]]></category>
		<category><![CDATA[Physician]]></category>
		<category><![CDATA[Word-of-Mouth]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=294</guid>
		<description><![CDATA[ Studies have shown that 35% of patients decide to switch doctors not 
because of how their doctor treated them, but how their doctor’s receptionist treated 
them.]]></description>
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