Stay up to date with what is new and newsworthy in the world of healthcare, social media and customer service!

Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice

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It comes as no shock that our patients possess a variety of personality types and traits.  Some consumers’ lives are filled with a steady stream of appointments and “must-dos”, while others lead a more leisurely lifestyle.  There are patients who are repulsed by the thought of having to sit through a congenial conversation with a

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Over the long holiday weekend, I went to the movie theater to watch “The Blind Side” with Sandra Bullock and Tim McGraw.  It’s the story of NFL player Michael Oher and how he rose to athletic greatness; very inspiring, motivating, a reminder to love others and be thankful kind of movie.  In my mind and

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While listening to a webinar this morning, the presenter discussed several reasons why patient satisfaction initiatives fail in the hospital and practice settings.  One of the key mistakes many healthcare organizations make is that they fail to consistently monitor their patient satisfaction across the months and the year.  Many times, a hospital, health system or

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Ratings for physicians and hospitals used to be reserved for obsure sites with unfounded rankings and random comments from disgruntled patients.  However, as patient driven care becomes a cornerstone in the healthcare industry, the big guys in consumer reviews and reports are taking note and meeting the demand for more accurate rankings and reviews.  Patients

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Sometimes despite our best efforts to treat our patients to the best experience possible, something goes wrong!  The reaction from the patient can run the gamut from mildly annoyed to downright angry, but one thing is certain; it’s not much fun to deal with.  Practice Managers need to realize that it is at this critical

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Physicians are challenged with the changing economic climate, shrinking reimbursements and increasing costs of doing business. Practice growth is becoming more challenging as patients have many options for their health needs—can a successful, growing practice be achieved in the competitive medical field?

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Studies have shown that 35% of patients decide to switch doctors not because of how their doctor treated them, but how their doctor’s receptionist treated them.

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