Stay up to date with what is new and newsworthy in the world of healthcare, social media and customer service!

Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice

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This week, some nurses at St. Mary Medical Center in Long Beach, California were fired for posting pictures of a dying stab victim that came into their ER on their Facebook pages. Now, many are questioning whether healthcare’s dip into social media sets a good example. Our take? Just because health systems are using social

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Congratulations! Your medical practice or health system has joined the social media movement and you are now connecting with current and potential patients online. Though you may be off to a good start, this is not the time to take your following for granted. Many of your competitors are also interested in gaining your base.

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    Just last week, Dr. Melissa Young took to the internet to vent her frustration. She had finally googled herself, and was shocked by her reviews on doctor rating sites like healthgrades.com. “At first glance, my one-star ratings in nearly every category make me look like a horrible physician with no bedside manner, whom no

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With huge growth in 2009, social media is not just a passing trend used by online marketers; it’s a real, effective method of communicating ideas, sharing information and connecting with people across all age and socioeconomic groups. Healthcare, while slower to adopt the social media wave than other industries, is coming to realize the potential

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As more healthcare organizations and medical practices adopt social media forums like Facebook and Twitter to interact and connect with their patients, more concerns and questions are raised about how to be compliant with HIPAA regulations while being effective online.  While there are many “gray areas” that can be confusing, practices can move forward with a

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