We Really Appreciate Your Business!
As I walked through the aisles of my local office supply store (a national chain store) bright and early on Monday morning, I was in a hurry and needed a few quick items to be on my way. Truthfully, I dread going to the office supply store; I rarely can find what I need without having to ask someone and I always walk out spending much more than I had originally intended. Needless to say, I was not in the best of moods that morning. While I had been... Read More
“I Need a New Doctor, Guess I Better Call My Girlfriends”
This was an actual comment I overheard today while waiting in line to order my lunch in a bustling restaurant here in downtown Kansas City. It truly exemplifies the fact that everyday many patients are looking for new physicians and they are turning to their friends and family for helping in finding the physician that is right for them. Some are looking because they are new to the area, their insurance changed at the beginning of the year and some... Read More
Medical Mystery Shopping Uncovers Patients’ Desires for a Better Experience
As Generation X’ers and Millenials become driving factors in the economic climate and become more active consumers in the healthcare industry, medical professionals are challenged to give them what they want: a better patient experience. These patients want to be engaged, they want options, they want to feel valued and they want to be involved in their healthcare. With the internet and the ability to be connected and sharing information 24/7,... Read More
Medical Mystery Shopping: Everyone Loves a Good Story
Over the long holiday weekend, I went to the movie theater to watch “The Blind Side” with Sandra Bullock and Tim McGraw. It’s the story of NFL player Michael Oher and how he rose to athletic greatness; very inspiring, motivating, a reminder to love others and be thankful kind of movie. In my mind and those that were leaving the theater that night, a must see for everyone. I loved the story so much that I found myself sharing... Read More
It Doesn’t Matter What You Think! It Matters What Your Patients Think!
You heard it right, it doesn’t matter how you…the physician, the manager or healthcare professional…perceive your practice. What matters is how your patients perceive your practice. Many physicians, managers and healthcare professionals believe they run a great practice or have satisfied patients, when in reality, they may be falling short of providing outstanding patient experiences in their facilities. The problem may also... Read More
