“Satisfied” Patients Can Cost You Money
If your patients are satisfied, your practice is operating at “status quo“ and satisfied patients are not sources of word-of-mouth marketing for your practice. Your satisfied patients walk out your doors after their appointment and they forget about you, because nothing was bad and nothing was good about the experience with you and your staff. They have nothing to talk about to their circle of influences. Simply put, patients that... Read More
Ensure your Patients Don’t Have a GOOD Experience
Yes, you’ve read this correctly—ensure that your patients don’t have a good experience with your practice. With patients that are now consumers who have many choices when selecting a healthcare provider, “patient satisfaction” is no longer enough to see your practice continue to grow with patient referrals. Patients are now seeking not only expert healthcare, but also to have a positive, excellent experience while receiving that care. ... Read More
