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Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice

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With the 2012 London Olympics in full swing, our focus has once again been placed on the athletes of the world.  While the majority of us watch from afar; millions of visitors are expected to arrive in England to support their contenders. London has now become the world’s stage, preparing for these events over the

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As healthcare continues to advance in it’s adoption and involvement in the social media space, fortunately, we see more and more physicians “dipping their toes” into what many consider uncharted waters. Patients, caregivers and the vast population of online health information seekers stand to gain insurmountable value from this interest and participation by physicians. With

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An article from HealthLeaders August 2011 edition gives us a detailed look at where patient experience initiatives rank among importance throughout various healthcare organizations. While 55% of respondents ranked patient experience within their top five priorities; the more alarming statistic relates to the 22% reporting “an abundance of higher priorities” and the 11% deeming a

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Communication is, without a doubt, the basis of Social Media.  Unfortunately, for the millions of businesses around the world operating Facebook Fan Pages, we are unable to directly communicate with our fans without the entire Facebook community viewing our message.  As many of you are aware, Facebook removed the direct message feature from Fan Pages;

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At times, we find convincing a physician or practice administrator to jump feet first into the deep, unknown pool of social media is more difficult to accomplish than getting a child to eat their vegetables.  Most give short, one-word responses; ranging from, “No.” to “Why?” So, why do we remain relentless in our push to

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A very interesting and informative piece circulated on Twitter this week and caught my attention. The post by Jeff Bullas, Social Media Marketing: 10 Inspiring Infographics (Great resource piece!) shares some great statistics and examples of the power and influence of social media on our behaviors and buying patterns as consumers. Jeff also dives deeper

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Congratulations to our own, Jamie Verkamp, for receiving the MGMA-ACMPE Edward B. Stevens Article of the Year Award! The Edward B. Stevens Article of the Year Award recognizes a medical practice professional who has made a substantial contribution to the body of published literature to foster more effective and efficient healthcare delivery in the field

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Oct 2011

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When I’m out of town for work, I spend a fair amount of time at Panera. They are consistent across the country, have some healthy food options, convenient locations and the ever-coveted free wifi connection. This morning, as I spent time between client staff trainings on improving the patient experience, I overheard a Panera employee “practicing

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The healthcare social media twitter chat (otherwise known as #hcsm, happens every Sunday at 8pm CST) was a buzz last night with many great topics related to healthcare’s adoption of this new media and how to continue to engage with patients online. It’s a hot topic in healthcare right now; organizations such as hospitals, health

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I had the pleasure of having both my driver’s license and my vehicle tags come up for renewal the same month, warranting a trip to my local DMV. I found myself dreading the experience and frankly, putting it off until the end of the month; the long wait, taking off from work in the middle

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