Stay up to date with what is new and newsworthy in the world of healthcare, social media and customer service!

Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice


When it comes to social media, HIPAA fines are real and can be quite large.  Using social media as a practice does of course present some upfront risks, but many fail to remember what their employees are doing online also can hurt the business.  As a healthcare organization, it is imperative to address a social

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HIPAA violations; one of those things you watch happen to others, but never see happening to yourself… and then it does. This is the current reality for a small cardiothoracic practice in Prescott, Arizona. While this penalty ($100,000) may shy in comparison to 2011’s $4.3 million HIPAA penalty assessed to Cignet Health in Maryland, this

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