The idea of increased access to physician’s notes is gaining momentum and with additional testing carried out with real patients and physicians; results seem to show satisfaction from each side.  As patients of all ages become more technologically savvy, they have a greater desire to use their knowledge to improve their health and gain access

Educate According to Pew Internet, 72% of internet users say they looked online for health information within the past year.  While this shows a positive trend in consumers taking an interest in their health, this percentage can also bring issues as those seeking information online begin to “self-diagnose” while viewing incorrect or fictitious medical advice. 

As healthcare continues to grow, so do the amazing advancements taking place within the field.  Comparing healthcare in the 1960s to now can be astonishing.  Take a few of these comparisons for example: 1961: Multipart hospital charge tickets with punch-card borders are introduced to reduce the paperwork burden for nurses. 2013: Patients can easily get

This time of year is a great time to focus on what we are so thankful for; family, friends, health…. employees??  It seems each day a new article is written, or study published that proves the intrinsic relationship between customer service levels and employee engagement/satisfaction.  In short, the happier your employees are… the better the

“Hospital care is not ideal for many older patients,” said Bruce Leff, MD, lead author of the study and associate professor at The Johns Hopkins University School of Medicine. Many patients perceive hospitals as cold, lonely, unfortunate places filled with disease and sadness. Not the ideal place to fully recover and return to daily life.

An article from HealthLeaders August 2011 edition gives us a detailed look at where patient experience initiatives rank among importance throughout various healthcare organizations. While 55% of respondents ranked patient experience within their top five priorities; the more alarming statistic relates to the 22% reporting “an abundance of higher priorities” and the 11% deeming a

There are lots of reasons you need to keep your practice’s employees enthusiasm up: pessimistic attitudes spread quickly, patients can sense a negative office environment, turnover (Which is VERY expensive ) will increase, productivity and performance will suffer, and the end result of these combined is a lackluster profit report. So here are some ways you

As healthcare consultants, we travel… a lot. This week, we’ve been speaking at conferences in three different states. Though all over the map, many of the healthcare conference attendees seemed to have one thing in common: resistance and dread for change. Our Partner, Jamie Verkamp, asked one audience how many of them wished that social

Recently, I left my primary care physician of some 10 years to establish a relationship with a new doctor.  Not because I was unhappy or dissatisfied with his services, or because we moved, or changed insurance, nor any of many other frequently-cited reasons.  The defection started with an advertisement for a medical group that offered

Many specialties thrive off of other doctor’s referrals. From pediatrics to urology, many practices would see their revenue shrivel if other doctors quit passing on their patients. Are you doing all you can to maximize your referral relationships? There are a number of ways to cultivate referral relationships. First, scout out your potential partners and