Stay up to date with what is new and newsworthy in the world of healthcare, social media and customer service!

Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice

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When searching for local businesses or examining potential clients online, I always perk up when I see they have a social presence.  Seeing the familiar Twitter or Facebook icon immediately catches my attention and drives my click.  Here, I know I will be able to learn more about the business, not only from a basic

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In a recent piece from HealthLeaders, physician engagement was rated the most difficult “aspect of managing physicians in your hospital or health system”.  This facet was ranked the highest barrier by almost half (42%) of respondents.  In the field of healthcare, physicians are trained to focus on data entry, diagnosis and the functionality of their

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A recent study conducted at Vanderbilt, published in the Journal of Orthopaedic Trauma, provides interesting insight into the loyalty and overall satisfaction of patients.  The study revolved around the satisfaction of patients based upon the amount of information they knew about the physician prior to the appointment.  Overall, those given a bio card of the

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Most have a varying degree of composure and patience when it comes to dealing with bad or poor customer service.  While some consumers are quick to state their point, others prefer to avoid conflict and work through the situation at hand without speaking up.  Healthcare is certainly no different; while some receiving poor care will

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With healthcare providers sole focus being on their patients and ensuring their health and satisfaction, sometimes the doctors, nurses, and employees providing that care health problems can go unnoticed. Kansas City’s very own Children’s Mercy is working to eliminate that and is offering a new on-site health center for employees. According to Nasdaq OMX, Children’s

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With social media, modern technology and the ability to connect with others in real-time taking over the lives of millions, everyone has been forced to adapt to keep up with the times and constant changes. Millions of mobile apps are available to smartphone users, and while downloading your favorite games can be a good way

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The idea of increased access to physician’s notes is gaining momentum and with additional testing carried out with real patients and physicians; results seem to show satisfaction from each side.  As patients of all ages become more technologically savvy, they have a greater desire to use their knowledge to improve their health and gain access

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Educate According to Pew Internet, 72% of internet users say they looked online for health information within the past year.  While this shows a positive trend in consumers taking an interest in their health, this percentage can also bring issues as those seeking information online begin to “self-diagnose” while viewing incorrect or fictitious medical advice. 

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As healthcare continues to grow, so do the amazing advancements taking place within the field.  Comparing healthcare in the 1960s to now can be astonishing.  Take a few of these comparisons for example: 1961: Multipart hospital charge tickets with punch-card borders are introduced to reduce the paperwork burden for nurses. 2013: Patients can easily get

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Feb 2013

This time of year is a great time to focus on what we are so thankful for; family, friends, health…. employees??  It seems each day a new article is written, or study published that proves the intrinsic relationship between customer service levels and employee engagement/satisfaction.  In short, the happier your employees are… the better the

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