Stay up to date with what is new and newsworthy in the world of healthcare, social media and customer service!

Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice

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Protect your online reputation while developing strong relationships with your patients through innovative social media solutions

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    Just last week, Dr. Melissa Young took to the internet to vent her frustration. She had finally googled herself, and was shocked by her reviews on doctor rating sites like healthgrades.com. “At first glance, my one-star ratings in nearly every category make me look like a horrible physician with no bedside manner, whom no

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With huge growth in 2009, social media is not just a passing trend used by online marketers; it’s a real, effective method of communicating ideas, sharing information and connecting with people across all age and socioeconomic groups. Healthcare, while slower to adopt the social media wave than other industries, is coming to realize the potential

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Over the past year, Social Media has become a booming trend and shows no signs of going away anytime soon.  As it has exploded so quickly,  many are lost on the concept, while others are taking advantage of it.  A number of physicians and medical practices are now recognizing Social Media as a means to

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As more healthcare organizations and medical practices adopt social media forums like Facebook and Twitter to interact and connect with their patients, more concerns and questions are raised about how to be compliant with HIPAA regulations while being effective online.  While there are many “gray areas” that can be confusing, practices can move forward with a

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