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	<title>(e)Merge: Innovative Healthcare Marketing Solutions &#187; healthcare patient satisfaction</title>
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	<link>http://emergewithus.com</link>
	<description>Premier Medical Mystery Shopping Firm</description>
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		<title>Are We Hiring People With The Right Natural Qualities For Our Patient Interaction Roles?</title>
		<link>http://emergewithus.com/2011/10/2284/</link>
		<comments>http://emergewithus.com/2011/10/2284/#comments</comments>
		<pubDate>Tue, 18 Oct 2011 15:26:34 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[healthcare customer service]]></category>
		<category><![CDATA[healthcare marketing]]></category>
		<category><![CDATA[healthcare patient satisfaction]]></category>
		<category><![CDATA[patient expereince]]></category>
		<category><![CDATA[patient value]]></category>
		<category><![CDATA[practice policies]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=2284</guid>
		<description><![CDATA[The greatest influence of customer satisfaction is the patient’s perception of the personalities they encounter during their visit. While recently reading an article about the six most admirable traits in humans, I thought about how we work with our clients’ staff on customer service training and bringing out these important qualities to improve patient experiences. While the article was referring to all people in general, this article could easily be targeted specifically at the healthcare community. The six most admirable [...]]]></description>
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		<title>Who Owns the Patient Experience?</title>
		<link>http://emergewithus.com/2011/03/who-owns-the-patient-experience/</link>
		<comments>http://emergewithus.com/2011/03/who-owns-the-patient-experience/#comments</comments>
		<pubDate>Mon, 14 Mar 2011 16:30:56 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[healthcare patient satisfaction]]></category>
		<category><![CDATA[medical mystery shopping]]></category>
		<category><![CDATA[patient experience]]></category>
		<category><![CDATA[patient perception]]></category>
		<category><![CDATA[patient satisfaction]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=1893</guid>
		<description><![CDATA[A recent Beryl Institute research brief asks this question- and what a great question it is! They write, “Where does the ultimate accountability for the patient experience rest? Although everyone in a healthcare facility has accountability for impacting the patient experience, there is a necessity for leadership and an assigned accountability to effectively drive this effort. If we are to influence and drive positive outcomes in our patient experience efforts, we need to focus not only on the what, but [...]]]></description>
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		<title>Healthcare Leaders Focus on the Patient Experience this Year</title>
		<link>http://emergewithus.com/2010/12/1676/</link>
		<comments>http://emergewithus.com/2010/12/1676/#comments</comments>
		<pubDate>Thu, 16 Dec 2010 20:02:41 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[healthcare leaders]]></category>
		<category><![CDATA[healthcare patient satisfaction]]></category>
		<category><![CDATA[Jamie Verkamp]]></category>
		<category><![CDATA[medical mystery shopper]]></category>
		<category><![CDATA[medical mystery shopping]]></category>
		<category><![CDATA[patient experience]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=1676</guid>
		<description><![CDATA[Healthcare Leader’s Magazine’s Physician Issue published in November was chalked full of many great articles, including physician involvement in ACO’s and what healthcare trends to watch out for in the coming year. One statistic that grabbed my attention was a study they had done earlier in the year of top ranking healthcare organization executives. The study showed that 72% of senior healthcare leaders say that the patient experience has been more of a priority in the past year. It’s clear, [...]]]></description>
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		<title>The Patient Experience Drives Referral Volumes: So Why Aren’t Patients #1?</title>
		<link>http://emergewithus.com/2010/10/the-patient-experience-drives-referral-volumes-so-why-arent-patients-1/</link>
		<comments>http://emergewithus.com/2010/10/the-patient-experience-drives-referral-volumes-so-why-arent-patients-1/#comments</comments>
		<pubDate>Mon, 18 Oct 2010 22:21:53 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Healthcare]]></category>
		<category><![CDATA[healthcare patient satisfaction]]></category>
		<category><![CDATA[medical mystery shoppers]]></category>
		<category><![CDATA[medical mystery shopping]]></category>
		<category><![CDATA[patient experience]]></category>
		<category><![CDATA[patient referral volumes]]></category>
		<category><![CDATA[patient referrals]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=1363</guid>
		<description><![CDATA[A recent study published by the Healthcare Leaders Media Intelligence Unit reports that 79% of healthcare leaders agree that patient experiences directly impact the bottom line, while 20% somewhat agree with that statement. While 93% of leaders say improving the patient experience is on their top priority list, most leaders say their biggest challenge in actually affecting a change in their organization is that &#8220;higher priorities&#8221; distract their focus. A higher priority than the patient? Afterall, isn&#8217;t it the patient [...]]]></description>
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		</item>
		<item>
		<title>Facebook Poll: What is your Biggest Gripe about the Doctor’s Office?</title>
		<link>http://emergewithus.com/2010/08/facebook-poll-what-is-your-biggest-gripe-about-the-doctor%e2%80%99s-office/</link>
		<comments>http://emergewithus.com/2010/08/facebook-poll-what-is-your-biggest-gripe-about-the-doctor%e2%80%99s-office/#comments</comments>
		<pubDate>Tue, 31 Aug 2010 20:38:07 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[healthcare patient satisfaction]]></category>
		<category><![CDATA[healthcare social media]]></category>
		<category><![CDATA[patient experience]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=803</guid>
		<description><![CDATA[We asked Facebook users what frustrated them most about visiting the doctor. Waiting was the chief complaint, with 39% of respondents, followed by the doctor’s attitude and rude office staff. For more on those top three responses and advice to combat them in your office, click here. Listed below are some of the other gripes that came up in our poll. “The butcher paper on the exam tables. It&#8217;s 2010, that&#8217;s really still the best option?” “That everything is WHITE. [...]]]></description>
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		<title>Medical Mystery Shopping Myths</title>
		<link>http://emergewithus.com/2010/08/medical-mystery-shopping-myths/</link>
		<comments>http://emergewithus.com/2010/08/medical-mystery-shopping-myths/#comments</comments>
		<pubDate>Wed, 18 Aug 2010 20:56:47 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[healthcare patient satisfaction]]></category>
		<category><![CDATA[Jamie Verkamp]]></category>
		<category><![CDATA[medical mystery shoppers]]></category>
		<category><![CDATA[medical mystery shopping]]></category>
		<category><![CDATA[patient experience]]></category>
		<category><![CDATA[patient perception]]></category>
		<category><![CDATA[practice management]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=719</guid>
		<description><![CDATA[Here at (e)Merge, we measure patient perception of our client’s practices by sending in medical mystery shoppers. They evaluate and document the patient experience both over the phone and in the office. Though medical mystery shopping is a thriving industry, there are still misconceptions surrounding it. Here, we debunk the three top myths: Myth #1: Mystery shopping projects will take a lot of time and attention away from real patients. Truth: When you are working with a company that specialized [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Concept of ‘Patient Experience’ Pervades</title>
		<link>http://emergewithus.com/2010/06/concept-of-%e2%80%98patient-experience%e2%80%99-pervades/</link>
		<comments>http://emergewithus.com/2010/06/concept-of-%e2%80%98patient-experience%e2%80%99-pervades/#comments</comments>
		<pubDate>Tue, 22 Jun 2010 16:39:58 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[healthcare patient experiece]]></category>
		<category><![CDATA[healthcare patient satisfaction]]></category>
		<category><![CDATA[patient experience awards]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=689</guid>
		<description><![CDATA[We here at (e)Merge have been working for years at improving patient experience for our clients. Lately, it suddenly feels that the entire industry is getting in the groove of this concept! Imagine our delight when this month’s Health Grades Outstanding Patient Experience Awards were announced, and hundreds of acclaimed hospitals started boasting about the accolade. Though this is not the first year for the award, more recipients are garnering local news coverage for it and broadcasting it themselves. It’s [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>&#8220;I Need a New Doctor, Guess I Better Call My Girlfriends&#8221;</title>
		<link>http://emergewithus.com/2010/02/i-need-a-new-doctor-guess-i-better-call-my-girlfriends/</link>
		<comments>http://emergewithus.com/2010/02/i-need-a-new-doctor-guess-i-better-call-my-girlfriends/#comments</comments>
		<pubDate>Mon, 01 Feb 2010 22:26:43 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[healthcare patient satisfaction]]></category>
		<category><![CDATA[medical mystery shopping]]></category>
		<category><![CDATA[patient experience]]></category>
		<category><![CDATA[physicians]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=546</guid>
		<description><![CDATA[This was an actual comment I overheard today while waiting in line to order my lunch in a bustling restaurant here in downtown Kansas City. It truly exemplifies the fact that everyday many patients are looking for new physicians and they are turning to their friends and family for helping in finding the physician that is right for them. Some are looking because they are new to the area, their insurance changed at the beginning of the year and some [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>How Do You Keep Your New Patients Calling You? Give Them What They Want!</title>
		<link>http://emergewithus.com/2010/01/how-do-you-keep-your-new-patients-calling-you-give-them-what-they-want/</link>
		<comments>http://emergewithus.com/2010/01/how-do-you-keep-your-new-patients-calling-you-give-them-what-they-want/#comments</comments>
		<pubDate>Tue, 19 Jan 2010 19:08:09 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[healthcare marketing]]></category>
		<category><![CDATA[healthcare patient satisfaction]]></category>
		<category><![CDATA[helathcare customer service]]></category>
		<category><![CDATA[medical mystery shopping]]></category>
		<category><![CDATA[patient experience]]></category>
		<category><![CDATA[patient perception]]></category>
		<category><![CDATA[patient referral volumes]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=502</guid>
		<description><![CDATA[That&#8217;s right, the new patients calling your office each day want something from you, besides healthcare services. Patients in today&#8217;s healthcare world should be treated more like &#8220;clients&#8221; than &#8220;patients&#8221; because that&#8217;s what they are. They are clients that have choices about their health and who they receive those healthcare services from. Will they go to the physician&#8217;s office closest to their work or their home? Or perhaps, they will drive across town because a friend has shared the positive [...]]]></description>
		<wfw:commentRss>http://emergewithus.com/2010/01/how-do-you-keep-your-new-patients-calling-you-give-them-what-they-want/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Medical Mystery Shopping Uncovers Patients’ Desires for a Better Experience</title>
		<link>http://emergewithus.com/2009/12/medical-mystery-shopping-uncovers-patients-desires-for-a-better-experience/</link>
		<comments>http://emergewithus.com/2009/12/medical-mystery-shopping-uncovers-patients-desires-for-a-better-experience/#comments</comments>
		<pubDate>Wed, 02 Dec 2009 23:53:51 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[healthcare patient satisfaction]]></category>
		<category><![CDATA[Jamie Verkamp]]></category>
		<category><![CDATA[medical marketing]]></category>
		<category><![CDATA[medical mystery shoppers]]></category>
		<category><![CDATA[medical mystery shopping]]></category>
		<category><![CDATA[patient survey]]></category>
		<category><![CDATA[practice evaluation]]></category>
		<category><![CDATA[secret shoppers]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=449</guid>
		<description><![CDATA[As Generation X’ers and Millenials become driving factors in the economic climate and become more active consumers in the healthcare industry, medical professionals are challenged to give them what they want: a better patient experience.  These patients want to be engaged, they want options, they want to feel valued and they want to be involved in their healthcare.  With the internet and the ability to be connected and sharing information 24/7, these patients also realize they have options and they [...]]]></description>
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