“I Need a New Doctor, Guess I Better Call My Girlfriends”
This was an actual comment I overheard today while waiting in line to order my lunch in a bustling restaurant here in downtown Kansas City. It truly exemplifies the fact that everyday many patients are looking for new physicians and they are turning to their friends and family for helping in finding the physician that is right for them. Some are looking because they are new to the area, their insurance changed at the beginning of the year and some... Read More
Medical Mystery Shopping Uncovers Patients’ Desires for a Better Experience
As Generation X’ers and Millenials become driving factors in the economic climate and become more active consumers in the healthcare industry, medical professionals are challenged to give them what they want: a better patient experience. These patients want to be engaged, they want options, they want to feel valued and they want to be involved in their healthcare. With the internet and the ability to be connected and sharing information 24/7,... Read More
