Stay up to date with what is new and newsworthy in the world of healthcare, social media and customer service!

Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice

Tags

When it comes to social media, practices are often first driven to Facebook as an entry point. Facebook is a great platform to begin with and can lead to a wide range of engagement in the form of question/answer, promotion and basic interaction with patients. However, if your practice is looking for a more wide

Read More

A recent study conducted at Vanderbilt, published in the Journal of Orthopaedic Trauma, provides interesting insight into the loyalty and overall satisfaction of patients.  The study revolved around the satisfaction of patients based upon the amount of information they knew about the physician prior to the appointment.  Overall, those given a bio card of the

Read More

Most have a varying degree of composure and patience when it comes to dealing with bad or poor customer service.  While some consumers are quick to state their point, others prefer to avoid conflict and work through the situation at hand without speaking up.  Healthcare is certainly no different; while some receiving poor care will

Read More

Ask anyone about the best boss they’ve ever had along with the worst and you are such to stir up numerous memories.  For the most part, we have all had bosses that encouraged, inspired and motivated… along with another possessing the opposite characteristics that resulted in more of a ego-crushing, dread-going-to-work type feelings. Leaders do

Read More

Educate According to Pew Internet, 72% of internet users say they looked online for health information within the past year.  While this shows a positive trend in consumers taking an interest in their health, this percentage can also bring issues as those seeking information online begin to “self-diagnose” while viewing incorrect or fictitious medical advice. 

Read More

It comes as no shock that our patients possess a variety of personality types and traits.  Some consumers’ lives are filled with a steady stream of appointments and “must-dos”, while others lead a more leisurely lifestyle.  There are patients who are repulsed by the thought of having to sit through a congenial conversation with a

Read More

Being part of the Facebook generation, I was twelve years old when it really took off in 2004, using social media to stay connected and up to date is all I know. I remember when Facebook was for college students…only. It was such a big deal if you got to experience this revolutionary network. Thinking

Read More

It seems each time we introduce a new practice to the world of social media; there are an equal amount of smiles and nods as there are scowls and frowns.  Social media continues to get a bad rep, especially in the healthcare field, where many believe it does not belong.  Like the outcast pushed aside

Read More

Change continues to take place around us, whether it is in our habits, the motions we go through or the means in which we communicate…. processes evolve.  In today’s world, there is an extreme focus on simplification.  Society strives to simplify everything around us in an attempt to create more available time.  We get our

Read More
12
Oct 2012

How does an organization with roughly 760,000 employees worldwide maintain positive customer service scores? With an 8 point increase in customer service ratings in 2011 (American Customer Service Index), McDonald’s has built an admirable organization with strong customer service values. Excellent customer service skills are not naturally occurring in most humans, but with proper training

Read More
(e)merge © 2012   |