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	<title>(e)Merge: Innovative Healthcare Marketing Solutions &#187; Health care</title>
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	<description>Premier Medical Mystery Shopping Firm</description>
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		<title>What Car Buyers Can Teach Us About Care Buyers</title>
		<link>http://emergewithus.com/2009/10/what-car-buyers-can-teach-us-about-care-buyers/</link>
		<comments>http://emergewithus.com/2009/10/what-car-buyers-can-teach-us-about-care-buyers/#comments</comments>
		<pubDate>Sat, 24 Oct 2009 22:23:40 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Consumer]]></category>
		<category><![CDATA[Health care]]></category>
		<category><![CDATA[Healthcare]]></category>
		<category><![CDATA[healthcare customer service]]></category>
		<category><![CDATA[patient experience]]></category>
		<category><![CDATA[patient perception]]></category>
		<category><![CDATA[patient referral volumes]]></category>
		<category><![CDATA[patient referrals]]></category>
		<category><![CDATA[Text messaging]]></category>

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		<description><![CDATA[It&#8217;s no secret that Healthcare is becoming an increasingly competitive and Patients are discovering that they have choices in who cares for their family&#8217;s healthcare needs.  It is not enough to just provide &#8220;excellent care&#8221;.  A successful Practice must also focus on providing the right environment and the right &#8220;feel&#8221;.  Think about the other choices we make as consumers, such as purchasing a car.  Yes, we want a safe car&#8230; but oftentimes the &#8220;feel&#8221; of the car is how we end [...]]]></description>
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		<title>&#8220;Satisfied&#8221; Patients Can Cost You Money</title>
		<link>http://emergewithus.com/2009/10/satisfied-patients-can-cost-you-money/</link>
		<comments>http://emergewithus.com/2009/10/satisfied-patients-can-cost-you-money/#comments</comments>
		<pubDate>Fri, 02 Oct 2009 20:27:54 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
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		<category><![CDATA[Advertising]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Health care]]></category>
		<category><![CDATA[Healthcare]]></category>
		<category><![CDATA[Marketing]]></category>
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		<description><![CDATA[If your patients are satisfied, your practice is operating at &#8220;status quo&#8220;  and satisfied patients are not sources of word-of-mouth marketing for your practice. Your satisfied patients walk out your doors after their appointment and they forget about you, because nothing was bad and nothing was good about the experience with you and your staff.  They have nothing to talk about to their circle of influences.  Simply put, patients that are satisfied are costing you money.  Because your patients are [...]]]></description>
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		<title>AMA’s Council on Ethical and Judicial Affairs Report Comments on Medical Mystery Shopping</title>
		<link>http://emergewithus.com/2009/09/amas-ethics-judicial-report-comments-on-medical-mystery-shopping/</link>
		<comments>http://emergewithus.com/2009/09/amas-ethics-judicial-report-comments-on-medical-mystery-shopping/#comments</comments>
		<pubDate>Mon, 21 Sep 2009 18:21:42 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Featured]]></category>
		<category><![CDATA[AMA]]></category>
		<category><![CDATA[Employment]]></category>
		<category><![CDATA[Health]]></category>
		<category><![CDATA[Health care]]></category>
		<category><![CDATA[medical mystery shopping]]></category>
		<category><![CDATA[Medicine]]></category>
		<category><![CDATA[Patient]]></category>
		<category><![CDATA[Physician]]></category>
		<category><![CDATA[practice evaluation]]></category>
		<category><![CDATA[practice management]]></category>
		<category><![CDATA[Quality management]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=284</guid>
		<description><![CDATA[This report comments that &#8220;Physicians have an ethical responsibility to engage in activities that contribute to continual improvements in patient care. One method for promoting such quality improvement is through the use of secret shopper “patients” who have been appropriately trained to provide feedback about physician performance in the clinical setting.&#8221; Subscribe to the comments for this post? Share this on del.icio.us Digg this! Post this on Diigo Share this on Facebook Share this on Reddit Stumble upon something good? [...]]]></description>
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		<title>Remember they are paying you&#8230;</title>
		<link>http://emergewithus.com/2009/09/remember-they-are-paying-you/</link>
		<comments>http://emergewithus.com/2009/09/remember-they-are-paying-you/#comments</comments>
		<pubDate>Tue, 01 Sep 2009 18:43:14 +0000</pubDate>
		<dc:creator>jwhistman</dc:creator>
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		<category><![CDATA[Consulting]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Education and Training]]></category>
		<category><![CDATA[Health]]></category>
		<category><![CDATA[Health care]]></category>
		<category><![CDATA[Medicine]]></category>
		<category><![CDATA[Physician]]></category>

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		<description><![CDATA[On average, patients 
expect to wait between 10-12 minutes to see their physician from the time they 
check in with the receptionist to the time the nurse calls them back to the exam 
room.]]></description>
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