Stay up to date with what is new and newsworthy in the world of healthcare, social media and customer service!

Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice

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It’s no secret that Healthcare is becoming an increasingly competitive and Patients are discovering that they have choices in who cares for their family’s healthcare needs.  It is not enough to just provide “excellent care”.  A successful Practice must also focus on providing the right environment and the right “feel”.  Think about the other choices we

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If your patients are satisfied, your practice is operating at “status quo”  and satisfied patients are not sources of word-of-mouth marketing for your practice. Your satisfied patients walk out your doors after their appointment and they forget about you, because nothing was bad and nothing was good about the experience with you and your staff. 

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This report comments that “Physicians have an ethical responsibility to engage in activities that contribute to continual improvements in patient care. One method for promoting such quality improvement is through the use of secret shopper “patients” who have been appropriately trained to provide feedback about physician performance in the clinical setting.”

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On average, patients expect to wait between 10-12 minutes to see their physician from the time they check in with the receptionist to the time the nurse calls them back to the exam room.

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