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Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice

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What does it take to bring about change in an organization?  With the importance of reimbursement and HCAHAPS, we know healthcare executives are placing a greater amount of attention on patient satisfaction.  While acknowledging the need for improvement is half the battle, bringing about an actual change is quite another.  In the 2013 HealthLeaders Media

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Ask anyone about the best boss they’ve ever had along with the worst and you are such to stir up numerous memories.  For the most part, we have all had bosses that encouraged, inspired and motivated… along with another possessing the opposite characteristics that resulted in more of a ego-crushing, dread-going-to-work type feelings. Leaders do

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Leave a group of employees alone and one of two outcomes will occur.  Groups will either continue to abide by the guidelines set before them, or they will act out as if they have no responsibilities to perform.  How do you feel your employees would act in a situation such as this? Over the past

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With healthcare providers sole focus being on their patients and ensuring their health and satisfaction, sometimes the doctors, nurses, and employees providing that care health problems can go unnoticed. Kansas City’s very own Children’s Mercy is working to eliminate that and is offering a new on-site health center for employees. According to Nasdaq OMX, Children’s

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This time of year is a great time to focus on what we are so thankful for; family, friends, health…. employees??  It seems each day a new article is written, or study published that proves the intrinsic relationship between customer service levels and employee engagement/satisfaction.  In short, the happier your employees are… the better the

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Customer service is an important aspect for any organization, regardless of their size.  A secretary at a local law firm controls her company’s reputation just as a cashier does at your local pharmacy.  Even though an organizations’ size may vary, the effect of providing bad customer service does not. I’ll admit, even though I make

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When you hear the word “leadership” do you think of the managers in your organization?  Or do you think of the quiet receptionist that always has her work done, motivates others and inspires staff to treat patients as well as she manages to?  “Leadership and management must go hand in hand.  They are not the

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Engaged: busy or occupied; involved. These days, with the wide range of distractions that present themselves at work; it is quite simple to be “busy” or “occupied”.  The true key to being engaged in the workplace is the ladder of the definition, “involved”.  Are you involved in the work you produce, or are you merely

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We recently found a great article by Michael Hess, “Your Work May Be Serious, but Your Business Doesn’t Have to be.”  This article focuses on the importance of maintaining a certain level of fun and enjoyment within the business environment.  To get a better perspective on the significance of these elements within an organization, Kellie

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