Stay up to date with what is new and newsworthy in the world of healthcare, social media and customer service!

Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice

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For those that were unable to join us this past Friday, the 23rd; we sat down for a great webinar conference call hosted by HIMSS. During this call, we discussed a variety of experiences related to using technology and patient portals within the practice and hospital setting to increase patient engagement and enhance patient education. 

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Most have a varying degree of composure and patience when it comes to dealing with bad or poor customer service.  While some consumers are quick to state their point, others prefer to avoid conflict and work through the situation at hand without speaking up.  Healthcare is certainly no different; while some receiving poor care will

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With social media, modern technology and the ability to connect with others in real-time taking over the lives of millions, everyone has been forced to adapt to keep up with the times and constant changes. Millions of mobile apps are available to smartphone users, and while downloading your favorite games can be a good way

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Educate According to Pew Internet, 72% of internet users say they looked online for health information within the past year.  While this shows a positive trend in consumers taking an interest in their health, this percentage can also bring issues as those seeking information online begin to “self-diagnose” while viewing incorrect or fictitious medical advice. 

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Being part of the Facebook generation, I was twelve years old when it really took off in 2004, using social media to stay connected and up to date is all I know. I remember when Facebook was for college students…only. It was such a big deal if you got to experience this revolutionary network. Thinking

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