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Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice

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A recent study published by the Healthcare Leaders Media Intelligence Unit reports that 79% of healthcare leaders agree that patient experiences directly impact the bottom line, while 20% somewhat agree with that statement. While 93% of leaders say improving the patient experience is on their top priority list, most leaders say their biggest challenge in

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I stumbled upon a comical YouTube video today about a man and his dog that were taking a run through the woods and over the course of the run they were both injured.  The video continues with a visit to vet and a visit to the doctor and believe it or not, the dog has

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As I walked through the aisles of my local office supply store (a national chain store) bright and early on Monday morning, I was in a hurry and needed a few quick items to be on my way.  Truthfully, I dread going to the office supply store; I rarely can find what I need without

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“Perception is reality-whether right or wrong.” A trusted colleague of mine spoke these words today in a presentation to an organization of physician recruitment professionals and he could not be more right on. When working to provide your patients with the utmost care and concern for their health, it becomes imperative to understand how they

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Over the long holiday weekend, I went to the movie theater to watch “The Blind Side” with Sandra Bullock and Tim McGraw.  It’s the story of NFL player Michael Oher and how he rose to athletic greatness; very inspiring, motivating, a reminder to love others and be thankful kind of movie.  In my mind and

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While listening to a webinar this morning, the presenter discussed several reasons why patient satisfaction initiatives fail in the hospital and practice settings.  One of the key mistakes many healthcare organizations make is that they fail to consistently monitor their patient satisfaction across the months and the year.  Many times, a hospital, health system or

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Sometimes despite our best efforts to treat our patients to the best experience possible, something goes wrong!  The reaction from the patient can run the gamut from mildly annoyed to downright angry, but one thing is certain; it’s not much fun to deal with.  Practice Managers need to realize that it is at this critical

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Yes, you’ve read this correctly—ensure that your patients don’t have a good experience with your practice.  With patients that are now consumers who have many choices when selecting a healthcare provider, “patient satisfaction” is no longer enough to see your practice continue to grow with patient referrals.  Patients are now seeking not only expert healthcare,

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Physicians are challenged with the changing economic climate, shrinking reimbursements and increasing costs of doing business. Practice growth is becoming more challenging as patients have many options for their health needs—can a successful, growing practice be achieved in the competitive medical field?

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Studies have shown that 35% of patients decide to switch doctors not because of how their doctor treated them, but how their doctor’s receptionist treated them.

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