Stay up to date with what is new and newsworthy in the world of healthcare, social media and customer service!

Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice

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With the emphasis we place on our client’s customer service, we are always keeping our eyes open to observe interesting customer service experiences.  I had one such experience last week; one I thought could be the worst of my entire 2012.  However, due to an extremely polite, apologetic employee, he managed the best save of

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This time of year is a great time to focus on what we are so thankful for; family, friends, health…. employees??  It seems each day a new article is written, or study published that proves the intrinsic relationship between customer service levels and employee engagement/satisfaction.  In short, the happier your employees are… the better the

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It seems each time we introduce a new practice to the world of social media; there are an equal amount of smiles and nods as there are scowls and frowns.  Social media continues to get a bad rep, especially in the healthcare field, where many believe it does not belong.  Like the outcast pushed aside

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Customer service is an important aspect for any organization, regardless of their size.  A secretary at a local law firm controls her company’s reputation just as a cashier does at your local pharmacy.  Even though an organizations’ size may vary, the effect of providing bad customer service does not. I’ll admit, even though I make

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Engaged: busy or occupied; involved. These days, with the wide range of distractions that present themselves at work; it is quite simple to be “busy” or “occupied”.  The true key to being engaged in the workplace is the ladder of the definition, “involved”.  Are you involved in the work you produce, or are you merely

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With the 2012 London Olympics in full swing, our focus has once again been placed on the athletes of the world.  While the majority of us watch from afar; millions of visitors are expected to arrive in England to support their contenders. London has now become the world’s stage, preparing for these events over the

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Every day, we come in contact with employees from various organizations.  With each of these interactions, we leave with an experience and a level of customer satisfaction.  Emerge is located in beautiful Kansas City, Missouri; which for those of you not from the area or not possessing a love for sports may be unaware; we

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How does an organization with roughly 760,000 employees worldwide maintain positive customer service scores? With an 8 point increase in customer service ratings in 2011 (American Customer Service Index), McDonald’s has built an admirable organization with strong customer service values. Excellent customer service skills are not naturally occurring in most humans, but with proper training

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Communication is, without a doubt, the basis of Social Media.  Unfortunately, for the millions of businesses around the world operating Facebook Fan Pages, we are unable to directly communicate with our fans without the entire Facebook community viewing our message.  As many of you are aware, Facebook removed the direct message feature from Fan Pages;

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Wholesalers are known for one thing: providing a lot of product at relatively inexpensive prices.  Though highly efficient, wholesale chains are not exactly known for being personable.  After all, wholesalers are generally no-frills, do-it-yourself outfits that specialize in not specializing.  Make no mistake, wholesalers are brilliant in this niche; but do you want to be

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