<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>(e)Merge: Innovative Healthcare Marketing Solutions &#187; Customer Service</title>
	<atom:link href="http://emergewithus.com/tag/customer-service/feed/" rel="self" type="application/rss+xml" />
	<link>http://emergewithus.com</link>
	<description>Premier Medical Mystery Shopping Firm</description>
	<lastBuildDate>Thu, 03 May 2012 17:20:33 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.3.1</generator>
		<item>
		<title>You Can’t Serve a Happy Meal with a Frown</title>
		<link>http://emergewithus.com/2012/05/you-cant-serve-a-happy-meal-with-a-frown/</link>
		<comments>http://emergewithus.com/2012/05/you-cant-serve-a-happy-meal-with-a-frown/#comments</comments>
		<pubDate>Wed, 02 May 2012 16:33:25 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[corporate values]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[employee engagement]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=2407</guid>
		<description><![CDATA[How does an organization with roughly 760,000 employees worldwide maintain positive customer service scores?  With an 8 point increase in customer service ratings in 2011 (American Customer Service Index), McDonald’s has built an admirable organization with strong customer service values.  Excellent customer service skills are not naturally occurring in most humans, but with proper training and coaching, these skill sets can evolve and become natural in daily interactions.  While some employees pick up these capabilities more extensively, others prefer a [...]]]></description>
		<wfw:commentRss>http://emergewithus.com/2012/05/you-cant-serve-a-happy-meal-with-a-frown/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Greater Means of Communication Could Lead to Higher Risks</title>
		<link>http://emergewithus.com/2012/01/greater-means-of-communication-could-lead-to-higher-risks/</link>
		<comments>http://emergewithus.com/2012/01/greater-means-of-communication-could-lead-to-higher-risks/#comments</comments>
		<pubDate>Tue, 03 Jan 2012 15:12:48 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[healthcare marketing]]></category>
		<category><![CDATA[healthcare social media]]></category>
		<category><![CDATA[Jamie Verkamp]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=2340</guid>
		<description><![CDATA[Communication is, without a doubt, the basis of Social Media.  Unfortunately, for the millions of businesses around the world operating Facebook Fan Pages, we are unable to directly communicate with our fans without the entire Facebook community viewing our message.  As many of you are aware, Facebook removed the direct message feature from Fan Pages; due to an influx in misconduct from spamming agencies.  Without this feature, Page Administrators are offered no means of private communication with fans.  For many [...]]]></description>
		<wfw:commentRss>http://emergewithus.com/2012/01/greater-means-of-communication-could-lead-to-higher-risks/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Service: Does your practice provide a wholesale experience or a boutique experience?</title>
		<link>http://emergewithus.com/2011/06/wholesale-vs-boutique/</link>
		<comments>http://emergewithus.com/2011/06/wholesale-vs-boutique/#comments</comments>
		<pubDate>Wed, 08 Jun 2011 21:08:28 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[boutique medicine]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[patient experience]]></category>
		<category><![CDATA[retail medicine]]></category>
		<category><![CDATA[specialized healthcare]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=2156</guid>
		<description><![CDATA[Wholesalers are known for one thing: providing a lot of product at relatively inexpensive prices.  Though highly efficient, wholesale chains are not exactly known for being personable.  After all, wholesalers are generally no-frills, do-it-yourself outfits that specialize in not specializing.  Make no mistake, wholesalers are brilliant in this niche; but do you want to be regarded as a no-frills, non-specializing practice?  Or would you rather be known as a boutique practice?  And what exactly does this distinction entail? So, why [...]]]></description>
		<wfw:commentRss>http://emergewithus.com/2011/06/wholesale-vs-boutique/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Patient Experience Drives Referral Volumes: So Why Aren’t Patients #1?</title>
		<link>http://emergewithus.com/2010/10/the-patient-experience-drives-referral-volumes-so-why-arent-patients-1/</link>
		<comments>http://emergewithus.com/2010/10/the-patient-experience-drives-referral-volumes-so-why-arent-patients-1/#comments</comments>
		<pubDate>Mon, 18 Oct 2010 22:21:53 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Healthcare]]></category>
		<category><![CDATA[healthcare patient satisfaction]]></category>
		<category><![CDATA[medical mystery shoppers]]></category>
		<category><![CDATA[medical mystery shopping]]></category>
		<category><![CDATA[patient experience]]></category>
		<category><![CDATA[patient referral volumes]]></category>
		<category><![CDATA[patient referrals]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=1363</guid>
		<description><![CDATA[A recent study published by the Healthcare Leaders Media Intelligence Unit reports that 79% of healthcare leaders agree that patient experiences directly impact the bottom line, while 20% somewhat agree with that statement. While 93% of leaders say improving the patient experience is on their top priority list, most leaders say their biggest challenge in actually affecting a change in their organization is that &#8220;higher priorities&#8221; distract their focus. A higher priority than the patient? Afterall, isn&#8217;t it the patient [...]]]></description>
		<wfw:commentRss>http://emergewithus.com/2010/10/the-patient-experience-drives-referral-volumes-so-why-arent-patients-1/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Patient Experience: Is Your Dog Being Treated Better Than You Are?</title>
		<link>http://emergewithus.com/2010/09/patient-experience-is-your-dog-being-treated-better-than-you-are/</link>
		<comments>http://emergewithus.com/2010/09/patient-experience-is-your-dog-being-treated-better-than-you-are/#comments</comments>
		<pubDate>Wed, 22 Sep 2010 15:48:06 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[healthcare customer service]]></category>
		<category><![CDATA[Jamie Verkamp]]></category>
		<category><![CDATA[patient experience]]></category>
		<category><![CDATA[patient satisfaction]]></category>
		<category><![CDATA[practice management]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=1169</guid>
		<description><![CDATA[I stumbled upon a comical YouTube video today about a man and his dog that were taking a run through the woods and over the course of the run they were both injured.  The video continues with a visit to vet and a visit to the doctor and believe it or not, the dog has a much more positive experience!  The dog is excitedly greeted by the receptionist who already knows him by name; he waits for a few minutes, [...]]]></description>
		<wfw:commentRss>http://emergewithus.com/2010/09/patient-experience-is-your-dog-being-treated-better-than-you-are/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>We Really Appreciate Your Business!</title>
		<link>http://emergewithus.com/2010/04/we-really-appreciate-your-business/</link>
		<comments>http://emergewithus.com/2010/04/we-really-appreciate-your-business/#comments</comments>
		<pubDate>Tue, 20 Apr 2010 20:03:24 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Jamie Verkamp]]></category>
		<category><![CDATA[medical mystery shopper]]></category>
		<category><![CDATA[medical mystery shopping]]></category>
		<category><![CDATA[patient experience]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=638</guid>
		<description><![CDATA[As I walked through the aisles of my local office supply store (a national chain store) bright and early on Monday morning, I was in a hurry and needed a few quick items to be on my way.  Truthfully, I dread going to the office supply store; I rarely can find what I need without having to ask someone and I always walk out spending much more than I had originally intended. Needless to say, I was not in the [...]]]></description>
		<wfw:commentRss>http://emergewithus.com/2010/04/we-really-appreciate-your-business/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Perception is Reality-Whether Right or Wrong</title>
		<link>http://emergewithus.com/2010/02/perception-is-reality-whether-right-or-wrong/</link>
		<comments>http://emergewithus.com/2010/02/perception-is-reality-whether-right-or-wrong/#comments</comments>
		<pubDate>Fri, 05 Feb 2010 23:25:02 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[healthcare customer service]]></category>
		<category><![CDATA[medical mystery shoppers]]></category>
		<category><![CDATA[medical mystery shopping]]></category>
		<category><![CDATA[patient experience]]></category>
		<category><![CDATA[patient perception]]></category>
		<category><![CDATA[patient satisfaction]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=554</guid>
		<description><![CDATA[&#8220;Perception is reality-whether right or wrong.&#8221; A trusted colleague of mine spoke these words today in a presentation to an organization of physician recruitment professionals and he could not be more right on. When working to provide your patients with the utmost care and concern for their health, it becomes imperative to understand how they perceive their experiences in your office. You may be confident you&#8217;re providing them with the best healthcare service, but how do they feel both during [...]]]></description>
		<wfw:commentRss>http://emergewithus.com/2010/02/perception-is-reality-whether-right-or-wrong/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Medical Mystery Shopping: Everyone Loves a Good Story</title>
		<link>http://emergewithus.com/2009/11/medical-mystery-shopping-everyone-loves-a-good-story/</link>
		<comments>http://emergewithus.com/2009/11/medical-mystery-shopping-everyone-loves-a-good-story/#comments</comments>
		<pubDate>Mon, 30 Nov 2009 02:33:52 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[Blind Side]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Jamie Verkamp]]></category>
		<category><![CDATA[medical mystery shopping]]></category>
		<category><![CDATA[Michael Oher]]></category>
		<category><![CDATA[Mystery shopping]]></category>
		<category><![CDATA[National Football League]]></category>
		<category><![CDATA[Sandra Bullock]]></category>
		<category><![CDATA[Tim McGraw]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=446</guid>
		<description><![CDATA[Over the long holiday weekend, I went to the movie theater to watch &#8220;The Blind Side&#8221; with Sandra Bullock and Tim McGraw.  It&#8217;s the story of NFL player Michael Oher and how he rose to athletic greatness; very inspiring, motivating, a reminder to love others and be thankful kind of movie.  In my mind and those that were leaving the theater that night, a must see for everyone.  I loved the story so much that I found myself sharing it [...]]]></description>
		<wfw:commentRss>http://emergewithus.com/2009/11/medical-mystery-shopping-everyone-loves-a-good-story/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Medical Mystery Shopping: Continual Monitoring of the Patient Experience</title>
		<link>http://emergewithus.com/2009/11/medical-mystery-shopping-continual-monitoring-of-the-patient-experience/</link>
		<comments>http://emergewithus.com/2009/11/medical-mystery-shopping-continual-monitoring-of-the-patient-experience/#comments</comments>
		<pubDate>Fri, 20 Nov 2009 21:34:25 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Healthcare]]></category>
		<category><![CDATA[healthcare patient satisfaction]]></category>
		<category><![CDATA[helathcare marketing]]></category>
		<category><![CDATA[medical mystery shoppers]]></category>
		<category><![CDATA[Mystery shopping]]></category>
		<category><![CDATA[patient engagement]]></category>
		<category><![CDATA[patient experience]]></category>
		<category><![CDATA[patient perception]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=443</guid>
		<description><![CDATA[While listening to a webinar this morning, the presenter discussed several reasons why patient satisfaction initiatives fail in the hospital and practice settings.  One of the key mistakes many healthcare organizations make is that they fail to consistently monitor their patient satisfaction across the months and the year.  Many times, a hospital, health system or practice can have the best intentions and start off on the right foot, evaluating the experience they provide their patients through surveys or medical mystery [...]]]></description>
		<wfw:commentRss>http://emergewithus.com/2009/11/medical-mystery-shopping-continual-monitoring-of-the-patient-experience/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Sometimes a Bad Patient Experience is a Great Thing!</title>
		<link>http://emergewithus.com/2009/09/sometimes-a-bad-patient-experience-is-a-great-thing/</link>
		<comments>http://emergewithus.com/2009/09/sometimes-a-bad-patient-experience-is-a-great-thing/#comments</comments>
		<pubDate>Sat, 26 Sep 2009 15:50:42 +0000</pubDate>
		<dc:creator>jwhistman</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Company]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Healthcare]]></category>
		<category><![CDATA[Loyalty]]></category>
		<category><![CDATA[Mystery shopping]]></category>
		<category><![CDATA[Train]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=382</guid>
		<description><![CDATA[Sometimes despite our best efforts to treat our patients to the best experience possible, something goes wrong!  The reaction from the patient can run the gamut from mildly annoyed to downright angry, but one thing is certain; it&#8217;s not much fun to deal with.  Practice Managers need to realize that it is at this critical moment that a patient&#8217;s loyalty can be cemented for life.  Recent studies highlighted in the book, Human Sigma actually show that a customer&#8217;s loyalty and [...]]]></description>
		<wfw:commentRss>http://emergewithus.com/2009/09/sometimes-a-bad-patient-experience-is-a-great-thing/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
	</channel>
</rss>

