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Cleveland Clinic has always been a pioneer in healthcare, so it comes as no surprise that they are blazing the way in the patient experience movement. They were one of the first academic institutions to create an Office of Patient Experience, and the very first to appoint a Chief Experience Officer. They also host one

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In an article released last week in the Salt Lake City Tribune, a nursing professor talks about her mission to improve patient experience by zeroing in on pain management. “Too many patients in our hospital report having severe pain, and that’s not okay,” says Susan Beck from the University of Utah. The article goes on

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