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	<title>(e)Merge: Innovative Healthcare Marketing Solutions &#187; Business</title>
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	<description>Premier Medical Mystery Shopping Firm</description>
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		<title>&#8220;Satisfied&#8221; Patients Can Cost You Money</title>
		<link>http://emergewithus.com/2009/10/satisfied-patients-can-cost-you-money/</link>
		<comments>http://emergewithus.com/2009/10/satisfied-patients-can-cost-you-money/#comments</comments>
		<pubDate>Fri, 02 Oct 2009 20:27:54 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
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		<description><![CDATA[If your patients are satisfied, your practice is operating at &#8220;status quo&#8220;  and satisfied patients are not sources of word-of-mouth marketing for your practice. Your satisfied patients walk out your doors after their appointment and they forget about you, because nothing was bad and nothing was good about the experience with you and your staff.  They have nothing to talk about to their circle of influences.  Simply put, patients that are satisfied are costing you money.  Because your patients are [...]]]></description>
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		<title>Sometimes a Bad Patient Experience is a Great Thing!</title>
		<link>http://emergewithus.com/2009/09/sometimes-a-bad-patient-experience-is-a-great-thing/</link>
		<comments>http://emergewithus.com/2009/09/sometimes-a-bad-patient-experience-is-a-great-thing/#comments</comments>
		<pubDate>Sat, 26 Sep 2009 15:50:42 +0000</pubDate>
		<dc:creator>jwhistman</dc:creator>
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		<guid isPermaLink="false">http://emergewithus.com/?p=382</guid>
		<description><![CDATA[Sometimes despite our best efforts to treat our patients to the best experience possible, something goes wrong!  The reaction from the patient can run the gamut from mildly annoyed to downright angry, but one thing is certain; it&#8217;s not much fun to deal with.  Practice Managers need to realize that it is at this critical moment that a patient&#8217;s loyalty can be cemented for life.  Recent studies highlighted in the book, Human Sigma actually show that a customer&#8217;s loyalty and [...]]]></description>
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		<title>Medical Mystery Shoppers Help your Practice Differentiate from the Competition</title>
		<link>http://emergewithus.com/2009/09/medical-mystery-shoppers-help-your-practice-differentiate-from-the-competition/</link>
		<comments>http://emergewithus.com/2009/09/medical-mystery-shoppers-help-your-practice-differentiate-from-the-competition/#comments</comments>
		<pubDate>Mon, 21 Sep 2009 00:50:49 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
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		<guid isPermaLink="false">http://emergewithus.com/?p=318</guid>
		<description><![CDATA[Physicians are challenged with the changing economic climate, shrinking reimbursements and increasing costs of doing business. Practice growth is becoming more challenging as patients have many options for their health needs—can a successful, growing practice be achieved in the competitive medical field? ]]></description>
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		<title>35% switch doctors because&#8230;</title>
		<link>http://emergewithus.com/2009/09/35-switch-doctors-because/</link>
		<comments>http://emergewithus.com/2009/09/35-switch-doctors-because/#comments</comments>
		<pubDate>Sat, 19 Sep 2009 18:40:29 +0000</pubDate>
		<dc:creator>jwhistman</dc:creator>
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		<description><![CDATA[ Studies have shown that 35% of patients decide to switch doctors not 
because of how their doctor treated them, but how their doctor’s receptionist treated 
them.]]></description>
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		<title>Remember they are paying you&#8230;</title>
		<link>http://emergewithus.com/2009/09/remember-they-are-paying-you/</link>
		<comments>http://emergewithus.com/2009/09/remember-they-are-paying-you/#comments</comments>
		<pubDate>Tue, 01 Sep 2009 18:43:14 +0000</pubDate>
		<dc:creator>jwhistman</dc:creator>
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		<description><![CDATA[On average, patients 
expect to wait between 10-12 minutes to see their physician from the time they 
check in with the receptionist to the time the nurse calls them back to the exam 
room.]]></description>
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