Stay up to date with what is new and newsworthy in the world of healthcare, social media and customer service!

Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice


At this point, most of the major brands you would consider yourself “loyal” to are using Facebook and/or Twitter to connect with their fans and followers.  So, what is the point of a brand having an additional channel for communication and why do we choose to “follow” specific brands? According to research from ExactTarget and

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How would you like to increase top of mind awareness, build loyalty and boost consumer confidence in your brand? Many health systems are finding a new way to do just that: by creating and providing phone apps, they are a visible, accessible resource on their client’s phones 24/7. St. Louis Children’s Hospital is one of

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