What We Do...
FACT: 35% of patients are lost not because of how they are treated by the doctor, but how they are treated by the receptionist.
How does your practice measure up? With our exhaustive 130 point review, you’ll know exactly where you stand! We can assist in evaluating your practice through: in-office patient visits, patient observation visits, patient shopper calls and industry-leading video and audio reporting.
Our program options include:
- Medical Mystery Shopping
- Patient focus groups
- Patient satisfaction survey improvements
- Customer Service Training
- Management/Leadership training
- Employee Engagement Assessments
- Inter-office communication workshops
- Hiring talent profile/Core Competencies
FACT: 88% of patients search online while making decisions to choose a healthcare provider.
From offline marketing approaches, to your digital footprint, we offer customized healthcare marketing solutions to meet your growth goals and work within your budget.
Our Marketing programs include:
- Marketing Plan Assessments
- Strategy Development
- Online Marketing Assessments
- Social media strategy development
- Social media training for healthcare leaders
- On-going client support and implementation
Healthcare Social Media Snapshot
Source: The Hospital Social Network List, courtesy of Ed Bennett, ebennett.org
Should We Talk Further…?
We know that every healthcare organization has different needs, that’s why we customer the work that we do with each client. We invite you to email us or give us a call to discuss your specific patients experience and/or healthcare marketing goals. Give us a call at 816-326-8464!