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	<title>(e)Merge: Innovative Healthcare Marketing Solutions</title>
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	<link>http://emergewithus.com</link>
	<description>Premier Medical Mystery Shopping Firm</description>
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		<title>The “NoCebo” Effect and How Online Health Information Affects Patients</title>
		<link>http://emergewithus.com/blogroll/the-nocebo-effect-and-how-online-health-information-affects-patients/</link>
		<comments>http://emergewithus.com/blogroll/the-nocebo-effect-and-how-online-health-information-affects-patients/#comments</comments>
		<pubDate>Mon, 10 Jun 2013 19:36:17 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[(e)Merge Blog]]></category>
		<category><![CDATA[health information]]></category>
		<category><![CDATA[healthcare social media]]></category>
		<category><![CDATA[internet marketing]]></category>
		<category><![CDATA[medical resource]]></category>
		<category><![CDATA[online health information]]></category>
		<category><![CDATA[physician reputation]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=3366</guid>
		<description><![CDATA[Type into Google any symptom you can dream up and results are sure to be produced for websites offering opinions, diagnosis and treatments.  Online access to health “information” has rapidly grown and consumers are able to research their probable diagnosis at the click of a button.  However, keep in mind the next time you are [...]]]></description>
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		<title>Increased Availability to Physician Notes… A Good Idea or Too Much Patient Access?</title>
		<link>http://emergewithus.com/blogroll/increased-availability-to-physician-notes-a-good-idea-or-too-much-patient-access/</link>
		<comments>http://emergewithus.com/blogroll/increased-availability-to-physician-notes-a-good-idea-or-too-much-patient-access/#comments</comments>
		<pubDate>Fri, 24 May 2013 15:22:19 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[(e)Merge Blog]]></category>
		<category><![CDATA[Healthcare]]></category>
		<category><![CDATA[healthcare access]]></category>
		<category><![CDATA[patient experience]]></category>
		<category><![CDATA[patient privacy]]></category>
		<category><![CDATA[Physician]]></category>
		<category><![CDATA[physician notes]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=3358</guid>
		<description><![CDATA[The idea of increased access to physician’s notes is gaining momentum and with additional testing carried out with real patients and physicians; results seem to show satisfaction from each side.  As patients of all ages become more technologically savvy, they have a greater desire to use their knowledge to improve their health and gain access [...]]]></description>
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		<title>Five Uses of Social Media to Create Relationships with your Patients</title>
		<link>http://emergewithus.com/blogroll/five-uses-of-social-media-to-create-relationships-with-your-patients/</link>
		<comments>http://emergewithus.com/blogroll/five-uses-of-social-media-to-create-relationships-with-your-patients/#comments</comments>
		<pubDate>Tue, 16 Apr 2013 16:30:18 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[(e)Merge Blog]]></category>
		<category><![CDATA[digital health]]></category>
		<category><![CDATA[Healthcare]]></category>
		<category><![CDATA[healthcare marketing]]></category>
		<category><![CDATA[healthcare social media]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=3341</guid>
		<description><![CDATA[Educate According to Pew Internet, 72% of internet users say they looked online for health information within the past year.  While this shows a positive trend in consumers taking an interest in their health, this percentage can also bring issues as those seeking information online begin to “self-diagnose” while viewing incorrect or fictitious medical advice.  [...]]]></description>
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		<title>A Variety of Personalities, All Looking for a Great Experience</title>
		<link>http://emergewithus.com/blogroll/a-variety-of-personalities-all-looking-for-a-great-experience/</link>
		<comments>http://emergewithus.com/blogroll/a-variety-of-personalities-all-looking-for-a-great-experience/#comments</comments>
		<pubDate>Fri, 05 Apr 2013 19:21:19 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[(e)Merge Blog]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[healthcare marketing]]></category>
		<category><![CDATA[Mystery shopping]]></category>
		<category><![CDATA[patient experience]]></category>
		<category><![CDATA[patient satisfaction]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=3337</guid>
		<description><![CDATA[It comes as no shock that our patients possess a variety of personality types and traits.  Some consumers’ lives are filled with a steady stream of appointments and “must-dos”, while others lead a more leisurely lifestyle.  There are patients who are repulsed by the thought of having to sit through a congenial conversation with a [...]]]></description>
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		<title>Clutter Be Gone!  A Guest Post From (e)Merge Intern, Cherith Campbell</title>
		<link>http://emergewithus.com/blogroll/clutter-be-gone-a-guest-post-from-emerge-intern-cherith-campbell/</link>
		<comments>http://emergewithus.com/blogroll/clutter-be-gone-a-guest-post-from-emerge-intern-cherith-campbell/#comments</comments>
		<pubDate>Wed, 13 Mar 2013 15:45:47 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[(e)Merge Blog]]></category>
		<category><![CDATA[digital health]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[healthcare marketing]]></category>
		<category><![CDATA[healthcare social media]]></category>
		<category><![CDATA[medical marketing]]></category>
		<category><![CDATA[social health]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=3325</guid>
		<description><![CDATA[Being part of the Facebook generation, I was twelve years old when it really took off in 2004, using social media to stay connected and up to date is all I know. I remember when Facebook was for college students…only. It was such a big deal if you got to experience this revolutionary network. Thinking [...]]]></description>
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		<title>Advances in Healthcare</title>
		<link>http://emergewithus.com/blogroll/advances-in-healthcare/</link>
		<comments>http://emergewithus.com/blogroll/advances-in-healthcare/#comments</comments>
		<pubDate>Tue, 19 Feb 2013 17:57:22 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[(e)Merge Blog]]></category>
		<category><![CDATA[ehr]]></category>
		<category><![CDATA[health improvements]]></category>
		<category><![CDATA[Healthcare]]></category>
		<category><![CDATA[healthit]]></category>
		<category><![CDATA[patient satisfaction]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=3313</guid>
		<description><![CDATA[As healthcare continues to grow, so do the amazing advancements taking place within the field.  Comparing healthcare in the 1960s to now can be astonishing.  Take a few of these comparisons for example: 1961: Multipart hospital charge tickets with punch-card borders are introduced to reduce the paperwork burden for nurses. 2013: Patients can easily get [...]]]></description>
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		</item>
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		<title>Humanizing the Brands We Love</title>
		<link>http://emergewithus.com/blogroll/humanizing-the-brands-we-love/</link>
		<comments>http://emergewithus.com/blogroll/humanizing-the-brands-we-love/#comments</comments>
		<pubDate>Tue, 29 Jan 2013 19:48:23 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[(e)Merge Blog]]></category>
		<category><![CDATA[brand advocates]]></category>
		<category><![CDATA[brand loyalty]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[healthcare social media]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=3309</guid>
		<description><![CDATA[At this point, most of the major brands you would consider yourself “loyal” to are using Facebook and/or Twitter to connect with their fans and followers.  So, what is the point of a brand having an additional channel for communication and why do we choose to “follow” specific brands? According to research from ExactTarget and [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Watching As Healthcare Improves</title>
		<link>http://emergewithus.com/blogroll/watching-as-healthcare-improves/</link>
		<comments>http://emergewithus.com/blogroll/watching-as-healthcare-improves/#comments</comments>
		<pubDate>Fri, 04 Jan 2013 19:31:39 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[(e)Merge Blog]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[improving healthcare]]></category>
		<category><![CDATA[patient experience]]></category>
		<category><![CDATA[patient satisfaction]]></category>
		<category><![CDATA[rural healthcare]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=3284</guid>
		<description><![CDATA[So often, negative customer service experiences are the ones that remain most prevalent in our minds.  When we encounter positive interactions it can be refreshing and uplifting.  This recent holiday season I was exceptionally pleased with the healthcare interaction I witnessed. Unfortunately, this Christmas, a family member was checked into the hospital and instructed to [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>Satisfied vs. Unsatisfied: How One Employee Made the Difference</title>
		<link>http://emergewithus.com/blogroll/satisfied-vs-unsatisfied-how-one-employee-made-the-difference/</link>
		<comments>http://emergewithus.com/blogroll/satisfied-vs-unsatisfied-how-one-employee-made-the-difference/#comments</comments>
		<pubDate>Thu, 13 Dec 2012 19:31:23 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[(e)Merge Blog]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[public relations]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=3279</guid>
		<description><![CDATA[With the emphasis we place on our client’s customer service, we are always keeping our eyes open to observe interesting customer service experiences.  I had one such experience last week; one I thought could be the worst of my entire 2012.  However, due to an extremely polite, apologetic employee, he managed the best save of [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>In The Spirit of Giving Thanks&#8230;</title>
		<link>http://emergewithus.com/blogroll/in-the-spirit-of-giving-thanks/</link>
		<comments>http://emergewithus.com/blogroll/in-the-spirit-of-giving-thanks/#comments</comments>
		<pubDate>Wed, 05 Dec 2012 19:33:46 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[(e)Merge Blog]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[employee satisfaction]]></category>
		<category><![CDATA[Healthcare]]></category>
		<category><![CDATA[practice management]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=3267</guid>
		<description><![CDATA[This time of year is a great time to focus on what we are so thankful for; family, friends, health…. employees??  It seems each day a new article is written, or study published that proves the intrinsic relationship between customer service levels and employee engagement/satisfaction.  In short, the happier your employees are… the better the [...]]]></description>
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