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	<title>(e)Merge: Innovative Healthcare Marketing Solutions</title>
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	<link>http://emergewithus.com</link>
	<description>Premier Medical Mystery Shopping Firm</description>
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		<title>You Can’t Fit a Square Peg in a Round Hole</title>
		<link>http://emergewithus.com/2012/01/you-can%e2%80%99t-fit-a-square-peg-in-a-round-hole/</link>
		<comments>http://emergewithus.com/2012/01/you-can%e2%80%99t-fit-a-square-peg-in-a-round-hole/#comments</comments>
		<pubDate>Thu, 12 Jan 2012 21:32:52 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[employee satisfaction]]></category>
		<category><![CDATA[Human resources management]]></category>
		<category><![CDATA[job fit]]></category>
		<category><![CDATA[Kellie Eisenhauer]]></category>
		<category><![CDATA[office culture]]></category>
		<category><![CDATA[practice management]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=2354</guid>
		<description><![CDATA[We recently found a great article by Michael Hess, “Your Work May Be Serious, but Your Business Doesn’t Have to be.”  This article focuses on the importance of maintaining a certain level of fun and enjoyment within the business environment.  To get a better perspective on the significance of these elements within an organization, Kellie Eisenhauer, (e)Merge Director of Operations, weighed in on the information presented in the article.  Kellie’s background lies in the Human Resources field, and she often [...]]]></description>
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		<title>Greater Means of Communication Could Lead to Higher Risks</title>
		<link>http://emergewithus.com/2012/01/greater-means-of-communication-could-lead-to-higher-risks/</link>
		<comments>http://emergewithus.com/2012/01/greater-means-of-communication-could-lead-to-higher-risks/#comments</comments>
		<pubDate>Tue, 03 Jan 2012 15:12:48 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[healthcare marketing]]></category>
		<category><![CDATA[healthcare social media]]></category>
		<category><![CDATA[Jamie Verkamp]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=2340</guid>
		<description><![CDATA[Communication is, without a doubt, the basis of Social Media.  Unfortunately, for the millions of businesses around the world operating Facebook Fan Pages, we are unable to directly communicate with our fans without the entire Facebook community viewing our message.  As many of you are aware, Facebook removed the direct message feature from Fan Pages; due to an influx in misconduct from spamming agencies.  Without this feature, Page Administrators are offered no means of private communication with fans.  For many [...]]]></description>
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		<title>Taking the Plunge Into Social Media</title>
		<link>http://emergewithus.com/2011/12/taking-the-plunge-into-social-media/</link>
		<comments>http://emergewithus.com/2011/12/taking-the-plunge-into-social-media/#comments</comments>
		<pubDate>Tue, 13 Dec 2011 21:35:09 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[healthcare marketing]]></category>
		<category><![CDATA[healthcare social media]]></category>
		<category><![CDATA[Jamie Verkamp]]></category>
		<category><![CDATA[patient experience]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=2333</guid>
		<description><![CDATA[At times, we find convincing a physician or practice administrator to jump feet first into the deep, unknown pool of social media is more difficult to accomplish than getting a child to eat their vegetables.  Most give short, one-word responses; ranging from, “No.” to “Why?” So, why do we remain relentless in our push to involve healthcare professionals in the world of social media?  According to the Pew Research Center, “61% of adults look online for health information.”  For years, [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>A Healthcare Marketer&#8217;s View on Outbound vs. Inbound Marketing Strategies</title>
		<link>http://emergewithus.com/2011/11/a-healthcare-marketers-view-on-outbound-vs-inbound-marketing-strategies/</link>
		<comments>http://emergewithus.com/2011/11/a-healthcare-marketers-view-on-outbound-vs-inbound-marketing-strategies/#comments</comments>
		<pubDate>Wed, 30 Nov 2011 03:11:32 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[healthcare marketing]]></category>
		<category><![CDATA[healthcare social media]]></category>
		<category><![CDATA[Jamie Verkamp]]></category>
		<category><![CDATA[patient experience]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=2330</guid>
		<description><![CDATA[A very interesting and informative piece circulated on Twitter this week and caught my attention. The post by Jeff Bullas, Social Media Marketing: 10 Inspiring Infographics (Great resource piece!) shares some great statistics and examples of the power and influence of social media on our behaviors and buying patterns as consumers. Jeff also dives deeper into the conversation related to the shift from outbound marketing efforts, or what I like to call &#8220;shameless self-promotion&#8221;, to more engaging, conversational inbound marketing [...]]]></description>
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		<title>The Release of Patient Information: A Conversation on Outsourcing vs. In-House and How This Affects Patient Experience</title>
		<link>http://emergewithus.com/2011/11/the-release-of-patient-information-a-conversation-on-outsourcing-vs-in-house-and-how-this-effects-patient-experience/</link>
		<comments>http://emergewithus.com/2011/11/the-release-of-patient-information-a-conversation-on-outsourcing-vs-in-house-and-how-this-effects-patient-experience/#comments</comments>
		<pubDate>Tue, 15 Nov 2011 16:39:38 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[healthcare market]]></category>
		<category><![CDATA[patient experience]]></category>
		<category><![CDATA[patient information]]></category>
		<category><![CDATA[patient satisfaction]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=2318</guid>
		<description><![CDATA[Medical records must be dealt with in a professional manner. A practice’s patients should feel their medical information is being kept secure and being forwarded in a confidential manner.  The choice of handling records in house or outsourcing to an independent firm is an important decision healthcare organizations must make. Although not well known outside the healthcare industry, companies providing the release of information have been present for nearly twenty years. Outsourcing to a data technology firm provides a cost [...]]]></description>
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		<title>Central Illinois Endoscopy Center Holds Media Day to Promote Colon Cancer Testing</title>
		<link>http://emergewithus.com/2011/10/central-illinois-endoscopy-center-holds-media-day-to-promote-colon-cancer-testing-2/</link>
		<comments>http://emergewithus.com/2011/10/central-illinois-endoscopy-center-holds-media-day-to-promote-colon-cancer-testing-2/#comments</comments>
		<pubDate>Mon, 31 Oct 2011 20:44:53 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=2304</guid>
		<description><![CDATA[Center launches new campaign to encourage cancer screening. Peoria, Illinois October 31, 2011 –The Central Illinois Endoscopy Center &#8211; has announced a media day to be held on Monday, November 7, 2011 at 8am-10am CST.  This media day announces the launch of CIEC’s campaign to screen 5,000 Peorians by May 31st, 2012. On hand will be a colon cancer survivor, news and media representatives and physicians available to answer questions and further explain the power of colon cancer screenings.  The [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Central Illinois Endoscopy Center Holds Media Day to Promote Colon Cancer Testing</title>
		<link>http://emergewithus.com/2011/10/central-illinois-endoscopy-center-holds-media-day-to-promote-colon-cancer-testing/</link>
		<comments>http://emergewithus.com/2011/10/central-illinois-endoscopy-center-holds-media-day-to-promote-colon-cancer-testing/#comments</comments>
		<pubDate>Mon, 31 Oct 2011 20:41:04 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=2300</guid>
		<description><![CDATA[Center launches new campaign to encourage cancer screening. Peoria, Illinois October 31, 2011 –The Central Illinois Endoscopy Center &#8211; has announced a media day to be held on Monday, November 7, 2011 at 8am-10am CST.  This media day announces the launch of CIEC’s campaign to screen 5,000 Peorians by May 31st, 2012. On hand will be a colon cancer survivor, news and media representatives and physicians available to answer questions and further explain the power of colon cancer screenings.  The [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Congratulations to our own, Jamie Verkamp!</title>
		<link>http://emergewithus.com/2011/10/congratulations-to-our-own-jamie-verkamp/</link>
		<comments>http://emergewithus.com/2011/10/congratulations-to-our-own-jamie-verkamp/#comments</comments>
		<pubDate>Tue, 25 Oct 2011 21:31:45 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[award]]></category>
		<category><![CDATA[Edward B. Stevens]]></category>
		<category><![CDATA[Jamie Verkamp]]></category>
		<category><![CDATA[MGMA]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=2296</guid>
		<description><![CDATA[Congratulations to our own, Jamie Verkamp, for receiving the MGMA-ACMPE Edward B. Stevens Article of the Year Award! The Edward B. Stevens Article of the Year Award recognizes a medical practice professional who has made a substantial contribution to the body of published literature to foster more effective and efficient healthcare delivery in the field of medical practice management. The article, “Titled Social Media as a Way to Connect with Patients” was published in the MGMA Connexion July 2010. Verkamp [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Are We Hiring People With The Right Natural Qualities For Our Patient Interaction Roles?</title>
		<link>http://emergewithus.com/2011/10/2284/</link>
		<comments>http://emergewithus.com/2011/10/2284/#comments</comments>
		<pubDate>Tue, 18 Oct 2011 15:26:34 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[healthcare customer service]]></category>
		<category><![CDATA[healthcare marketing]]></category>
		<category><![CDATA[healthcare patient satisfaction]]></category>
		<category><![CDATA[patient expereince]]></category>
		<category><![CDATA[patient value]]></category>
		<category><![CDATA[practice policies]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=2284</guid>
		<description><![CDATA[The greatest influence of customer satisfaction is the patient’s perception of the personalities they encounter during their visit. While recently reading an article about the six most admirable traits in humans, I thought about how we work with our clients’ staff on customer service training and bringing out these important qualities to improve patient experiences. While the article was referring to all people in general, this article could easily be targeted specifically at the healthcare community. The six most admirable [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Remembering the Basics of Customer Service</title>
		<link>http://emergewithus.com/2011/10/remembering-the-basics-of-customer-service/</link>
		<comments>http://emergewithus.com/2011/10/remembering-the-basics-of-customer-service/#comments</comments>
		<pubDate>Wed, 05 Oct 2011 14:14:59 +0000</pubDate>
		<dc:creator>JVerkamp</dc:creator>
				<category><![CDATA[Blogroll]]></category>
		<category><![CDATA[healthcare customer service]]></category>
		<category><![CDATA[healthcare marketing]]></category>
		<category><![CDATA[medical mystery shopper]]></category>
		<category><![CDATA[patient experience]]></category>
		<category><![CDATA[patient satisfaction]]></category>
		<category><![CDATA[secret patients]]></category>

		<guid isPermaLink="false">http://emergewithus.com/?p=2254</guid>
		<description><![CDATA[Recently, I read an article touching on how the doctor/patient experience has become an afterthought.  Much like society today, many medical practices have shifted their focus to providing the latest gadgets and hi-tech items in an attempt to seem like the most profitable office in town.  While patients find these aspects thrilling, does the actual human interaction they encounter merit the same impressiveness? While we all appreciate the intricate bell and whistle every once in a while, does placing too [...]]]></description>
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