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When searching for local businesses or examining potential clients online, I always perk up when I see they have a social presence.  Seeing the familiar Twitter or Facebook icon immediately catches my attention and drives my click.  Here, I know I will be able to learn more about the business, not only from a basic

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Every day, we come in contact with employees from various organizations.  With each of these interactions, we leave with an experience and a level of customer satisfaction.  Emerge is located in beautiful Kansas City, Missouri; which for those of you not from the area or not possessing a love for sports may be unaware; we

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HIPAA violations; one of those things you watch happen to others, but never see happening to yourself… and then it does. This is the current reality for a small cardiothoracic practice in Prescott, Arizona. While this penalty ($100,000) may shy in comparison to 2011’s $4.3 million HIPAA penalty assessed to Cignet Health in Maryland, this

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Center launches new campaign to encourage cancer screening. Peoria, Illinois October 31, 2011 –The Central Illinois Endoscopy Center – has announced a media day to be held on Monday, November 7, 2011 at 8am-10am CST.  This media day announces the launch of CIEC’s campaign to screen 5,000 Peorians by May 31st, 2012. On hand will

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31
Oct 2011

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In healthcare, the greatest concern is always the safety and well-being of the patient, but unfortunately there are frightful circumstances when these priorities get over-looked. It happened in a doctor’s office in Rock Hill, South Carolina. A patient was left in an exam room, unseen by the physician, and locked up as the office closed

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Word-of-mouth marketing can be your practices’ greatest asset or biggest downfall, depending on exactly what your patients have to say about you.  People are much more likely to believe the word of a friend or acquaintance than they are to listen to a paid advertisement.  In fact, 78% of consumers trust peer recommendations, only 14%

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Whether your practice is large or small, there are a number of things you can do to ensure that your patients are less focused on the clock, and more focused on giving you the opportunity to deliver an excellent patient experience to increase your referral volumes. An  academic study has concluded that reducing customer wait

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29
Jun 2011

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I recently ran across an article entitled, “These Doctors Make House Calls—And Love It” These MDs had taken a cue from the past to create a personal touch for their practices. After a little bit of research, I realized this blogging doctor wasn’t the only one still making house calls. According to the American Academy

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The survey has been a mainstay in medical offices for years; but with innovation and time come better tools. Hospitals and practices that used to rely on surveys for their patients’ feedback are now using medical mystery shoppers and patient panels. Medical mystery shopping is now an AMA-endorsed practice and we have been helping organizations

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If you live on planet earth, you’ve witnessed the explosion of the iPad. Not only are they the new portable personal device, they’ve replaced menus at many local eateries and are sprinkled throughout hospitals and medical practices to be used in a variety of capacities. Doctors are now using the technology to talk with patients

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