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(e)merge Blog

In a recent piece from HealthLeaders, physician engagement was rated the most difficult “aspect of managing physicians in your hospital or health system”.  This facet was ranked the highest barrier by almost half (42%) of respondents.  In the field of healthcare, physicians are trained to focus on data entry, diagnosis and the functionality of their

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With the recent MHealth13 conference taking place, we find each year more focus on mobile health for consumers is being created.  While there are a range of apps available for consumers, one in depth study from Medscape took a closer look at the array of applications on the market and sought to narrow down the

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Dec 2013

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A recent study conducted at Vanderbilt, published in the Journal of Orthopaedic Trauma, provides interesting insight into the loyalty and overall satisfaction of patients.  The study revolved around the satisfaction of patients based upon the amount of information they knew about the physician prior to the appointment.  Overall, those given a bio card of the

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Most have a varying degree of composure and patience when it comes to dealing with bad or poor customer service.  While some consumers are quick to state their point, others prefer to avoid conflict and work through the situation at hand without speaking up.  Healthcare is certainly no different; while some receiving poor care will

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What does it take to bring about change in an organization?  With the importance of reimbursement and HCAHAPS, we know healthcare executives are placing a greater amount of attention on patient satisfaction.  While acknowledging the need for improvement is half the battle, bringing about an actual change is quite another.  In the 2013 HealthLeaders Media

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Ask anyone about the best boss they’ve ever had along with the worst and you are such to stir up numerous memories.  For the most part, we have all had bosses that encouraged, inspired and motivated… along with another possessing the opposite characteristics that resulted in more of a ego-crushing, dread-going-to-work type feelings. Leaders do

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Leave a group of employees alone and one of two outcomes will occur.  Groups will either continue to abide by the guidelines set before them, or they will act out as if they have no responsibilities to perform.  How do you feel your employees would act in a situation such as this? Over the past

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With healthcare providers sole focus being on their patients and ensuring their health and satisfaction, sometimes the doctors, nurses, and employees providing that care health problems can go unnoticed. Kansas City’s very own Children’s Mercy is working to eliminate that and is offering a new on-site health center for employees. According to Nasdaq OMX, Children’s

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With social media, modern technology and the ability to connect with others in real-time taking over the lives of millions, everyone has been forced to adapt to keep up with the times and constant changes. Millions of mobile apps are available to smartphone users, and while downloading your favorite games can be a good way

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Type into Google any symptom you can dream up and results are sure to be produced for websites offering opinions, diagnosis and treatments.  Online access to health “information” has rapidly grown and consumers are able to research their probable diagnosis at the click of a button.  However, keep in mind the next time you are

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