Stay up to date with what is new and newsworthy in the world of healthcare, social media and customer service!

Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice

(e)merge Blog

While visiting a local networking group last week, the conversation quickly turned to an attendee who was looking for a new physician.  Upon asking a few questions about why this person was in the position to switch physicians, I realized it was not because of the quality of care received from their doctor, it was

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Ratings for physicians and hospitals used to be reserved for obsure sites with unfounded rankings and random comments from disgruntled patients.  However, as patient driven care becomes a cornerstone in the healthcare industry, the big guys in consumer reviews and reports are taking note and meeting the demand for more accurate rankings and reviews.  Patients

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As more healthcare organizations and medical practices adopt social media forums like Facebook and Twitter to interact and connect with their patients, more concerns and questions are raised about how to be compliant with HIPAA regulations while being effective online.  While there are many “gray areas” that can be confusing, practices can move forward with a

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If your patients are satisfied, your practice is operating at “status quo”  and satisfied patients are not sources of word-of-mouth marketing for your practice. Your satisfied patients walk out your doors after their appointment and they forget about you, because nothing was bad and nothing was good about the experience with you and your staff. 

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Sometimes despite our best efforts to treat our patients to the best experience possible, something goes wrong!  The reaction from the patient can run the gamut from mildly annoyed to downright angry, but one thing is certain; it’s not much fun to deal with.  Practice Managers need to realize that it is at this critical

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This report comments that “Physicians have an ethical responsibility to engage in activities that contribute to continual improvements in patient care. One method for promoting such quality improvement is through the use of secret shopper “patients” who have been appropriately trained to provide feedback about physician performance in the clinical setting.”

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Yes, you’ve read this correctly—ensure that your patients don’t have a good experience with your practice.  With patients that are now consumers who have many choices when selecting a healthcare provider, “patient satisfaction” is no longer enough to see your practice continue to grow with patient referrals.  Patients are now seeking not only expert healthcare,

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Physicians are challenged with the changing economic climate, shrinking reimbursements and increasing costs of doing business. Practice growth is becoming more challenging as patients have many options for their health needs—can a successful, growing practice be achieved in the competitive medical field?

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Studies have shown that 35% of patients decide to switch doctors not because of how their doctor treated them, but how their doctor’s receptionist treated them.

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