(e)Merge

“Thank you (e)Merge! We’ve used your services several times to evaluate our office environment and our staff. We received timely feedback and suggestions to improve the “spa-like” experience we wanted for our patients. I have received many comments on how much our patients actually look forward to coming to see one of our providers and the staff. It was much needed and we appreciate your valuable knowledge on how to create first-rate patient experiences to continue growing our practice. –C.S., D.O. Oakbrook, IL

“Secret patients have proved to be the most effective way for us to truly evaluate our practice and receive feedback from a patient’s perspective. We thought we knew the challenges we faced in providing excellent customer service, but through our shopping program with (e)Merge, we realized our perception as physicians were off base. We were able to identify how to provide better service to our patients, where our staff needed training and now we are seeing more new patient referrals as a result. (e)Merge’s shopping team is great to work with and delivers a quality, valuable service. –M.G., D.O Houston, TX

“I was skeptical when presented with the idea of using medical mystery shopping in our practices. However, my concerns were quickly put to rest when (e)Merge started our shopping. I was able to watch the progress of the shops online, see the feedback from the shoppers and then we received the recommendations and results from (e)Merge’s experts on practice growth. They clearly outlined a plan for our practice to improve our patient experiences and we’ve worked that plan. I’m happy to say that our practice has seen a significant uptick in new patients, by referrals from our current patients. Our staff is on board with the growth and we continue fill our schedules every week. No longer am I a skeptic of mystery shopping, but recommend this service to all professionals in the industry.”
–C.H.. Administrator Birmingham, AL