Stay up to date with what is new and newsworthy in the world of healthcare, social media and customer service!

Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice


When it comes to the idea of quality in healthcare, there are numerous opinions on what is truly being discussed. Setting a goal of improving quality, while important, is much too broad. To improve quality as a whole, an organization must dive into all aspects of operation. Is quality timely communication with the parents of

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Sep 2014


(e)Merge Blog



Healthcare is an industry based on constant need. The security of the healthcare market comes from the idea that everyone needs and will continue to need health care. However, accepting this concept as a means on job security and a right to avoid enhancing your organization will bring about the downfall of your practice.  Here

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This past weekend, I found myself spending Saturday afternoon in the waiting room of a local Urgent Care clinic as a family member saw a physician. While I can report back that the physicians were spectacular, I cannot say the entire experience was grade A. When we arrived, the large waiting room was full of

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