Stay up to date with what is new and newsworthy in the world of healthcare, social media and customer service!

Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice


With the emphasis we place on our client’s customer service, we are always keeping our eyes open to observe interesting customer service experiences.  I had one such experience last week; one I thought could be the worst of my entire 2012.  However, due to an extremely polite, apologetic employee, he managed the best save of

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This time of year is a great time to focus on what we are so thankful for; family, friends, health…. employees??  It seems each day a new article is written, or study published that proves the intrinsic relationship between customer service levels and employee engagement/satisfaction.  In short, the happier your employees are… the better the

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