Stay up to date with what is new and newsworthy in the world of healthcare, social media and customer service!

Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice


A new innovative start up, known as Castlight Health, strives to bring transparency to the healthcare industry’s pricing structure.  The company, founded in 2008 in San Francisco, aims to arm customers’ with valuable information aiding in healthcare purchasing decisions.  Consider it a virtual for the healthcare world; searching out quotes in a specific geographical

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How does an organization with roughly 760,000 employees worldwide maintain positive customer service scores? With an 8 point increase in customer service ratings in 2011 (American Customer Service Index), McDonald’s has built an admirable organization with strong customer service values. Excellent customer service skills are not naturally occurring in most humans, but with proper training

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