Stay up to date with what is new and newsworthy in the world of healthcare, social media and customer service!

Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice


How comfortable are you at your workplace? Do you feel valued, appreciated, engaged? According to a recent article by Tony Schwartz, “Why Appreciation Matters So Much” only 40% of workers feel their managers are genuinely interested in them. For most people, a life filled with little to no appreciation can lead to depression, lack of

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An article from HealthLeaders August 2011 edition gives us a detailed look at where patient experience initiatives rank among importance throughout various healthcare organizations. While 55% of respondents ranked patient experience within their top five priorities; the more alarming statistic relates to the 22% reporting “an abundance of higher priorities” and the 11% deeming a

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