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How comfortable are you at your workplace? Do you feel valued, appreciated, engaged? According to a recent article by Tony Schwartz, “Why Appreciation Matters So Much” only 40% of workers feel their managers are genuinely interested in them. For most people, a life filled with little to no appreciation can lead to depression, lack of

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An article from HealthLeaders August 2011 edition gives us a detailed look at where patient experience initiatives rank among importance throughout various healthcare organizations. While 55% of respondents ranked patient experience within their top five priorities; the more alarming statistic relates to the 22% reporting “an abundance of higher priorities” and the 11% deeming a

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