Stay up to date with what is new and newsworthy in the world of healthcare, social media and customer service!

Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice


Whether your practice is large or small, there are a number of things you can do to ensure that your patients are less focused on the clock, and more focused on giving you the opportunity to deliver an excellent patient experience to increase your referral volumes. An  academic study has concluded that reducing customer wait

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Jun 2011





I recently ran across an article entitled, “These Doctors Make House Calls—And Love It” These MDs had taken a cue from the past to create a personal touch for their practices. After a little bit of research, I realized this blogging doctor wasn’t the only one still making house calls. According to the American Academy

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The survey has been a mainstay in medical offices for years; but with innovation and time come better tools. Hospitals and practices that used to rely on surveys for their patients’ feedback are now using medical mystery shoppers and patient panels. Medical mystery shopping is now an AMA-endorsed practice and we have been helping organizations

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If you live on planet earth, you’ve witnessed the explosion of the iPad. Not only are they the new portable personal device, they’ve replaced menus at many local eateries and are sprinkled throughout hospitals and medical practices to be used in a variety of capacities. Doctors are now using the technology to talk with patients

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Wholesalers are known for one thing: providing a lot of product at relatively inexpensive prices.  Though highly efficient, wholesale chains are not exactly known for being personable.  After all, wholesalers are generally no-frills, do-it-yourself outfits that specialize in not specializing.  Make no mistake, wholesalers are brilliant in this niche; but do you want to be

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