Stay up to date with what is new and newsworthy in the world of healthcare, social media and customer service!

Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice

Archive

Last week I had to contact Discover Card– something I dreaded doing more than lugging in groceries. But I was pleasantly taken aback when the woman I was connected with far exceeded my expectations and surprisingly, improved my day. She solved my problem and I even felt I had a rapport with her by the

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At first I was excited that my new dentist texted me appointment reminders. How convenient, I thought. A couple of months later it was a flyer reminding me to use the rest of my dental benefits. A couple of days after that, there was more junk mail about making an appointment. The next day, I

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It is important to learn more about your personality and communications style and to adapt your style to effectively communicate with, motivate and manage others in your office.  (e)Merge is hosting an interactive webinar in which each participant will take a 10 minute DISC assessment prior to the webinar.  HR Specialist, Kellie Eisenhauer, will then

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The ACO is a hot topic and trend right now as more and more practices look to take on this government-promoted model. The Beryl Institute recently posted a blog about the rise and motivation behind ACOs for healthcare professionals. Those interested in Medicare reimbursement are now talking about the benefits the ACO can have in

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The movement is sweeping hospitals and medical practices by the thousands. Patients are now able to find their healthcare providers on sites like Twitter, Facebook and YouTube. But are those social media presences improving patients’ perceptions? We talked to two different patients with much different answers to the question. Nicole is a new mom who

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As healthcare consultants, we travel… a lot. This week, we’ve been speaking at conferences in three different states. Though all over the map, many of the healthcare conference attendees seemed to have one thing in common: resistance and dread for change. Our Partner, Jamie Verkamp, asked one audience how many of them wished that social

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Cleveland Clinic has always been a pioneer in healthcare, so it comes as no surprise that they are blazing the way in the patient experience movement. They were one of the first academic institutions to create an Office of Patient Experience, and the very first to appoint a Chief Experience Officer. They also host one

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