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A recent study published by the Healthcare Leaders Media Intelligence Unit reports that 79% of healthcare leaders agree that patient experiences directly impact the bottom line, while 20% somewhat agree with that statement. While 93% of leaders say improving the patient experience is on their top priority list, most leaders say their biggest challenge in

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Emotionally drained employees in the physician’s office can create a negative experience for patients and big headaches for healthcare managers and administrators. With mounting stress in the physician’s office, increasing workloads, and dealing with disgruntled patients, it’s easy for staff members to burnout. Staff burnout happens when employees feel overwhelmed and become emotionally drained. This

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