Stay up to date with what is new and newsworthy in the world of healthcare, social media and customer service!

Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice


We’re not here to knock the patient survey. In fact, gathering opinion from your current customers is a smart move. But patient surveys alone cannot give you a clear idea of how the masses perceive your practice. Supplementing your surveys with periodic mystery shopping is the only way to give a 360 degree view from

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I stumbled upon a comical YouTube video today about a man and his dog that were taking a run through the woods and over the course of the run they were both injured.  The video continues with a visit to vet and a visit to the doctor and believe it or not, the dog has

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