Stay up to date with what is new and newsworthy in the world of healthcare, social media and customer service!

Here you will find the insights gained from the time we spend working with Medical Practices & industry news that impact your Medical Practice


We here at (e)Merge have been working for years at improving patient experience for our clients. Lately, it suddenly feels that the entire industry is getting in the groove of this concept! Imagine our delight when this month’s Health Grades Outstanding Patient Experience Awards were announced, and hundreds of acclaimed hospitals started boasting about the

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American Healthcare is going through its equivalent of puberty: a cumbersome, awkward phase that holds the promise of change and maturity. The changes that are both upon us and impending are countless, ranging from the electronic record transition to the political overhaul. Through our medical mystery shoppers and actual patient surveys, we’ve noticed a trend:

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